Loeffler Randal is a footwear company that designs and manufactures a variety of shoes, such as high heels, boots, and sandals.
Loeffler Randall Responsiveness rating
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What you need to know about Loeffler Randall
The company responds to most customer complaints in a satisfactory manner.
- Customer service response times at Loeffler Randall may vary depending on the contact method, the volume of inquiries, and the nature of the issue.
- You can resolve a concern with Loeffler Randall either through our insider guide or by contacting its executive team.
- Loeffler Randall’s customer service policies follow standard procedures. Below are the frequently asked questions about Loeffler Randall.
Loeffler Randall customer service response times
Loeffler Randall’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Stores | |
| NEW YORK 10 Prince Street New York NY 10012 (917) 608-2972 Store Hours: Monday – Saturday 11 a.m. – 7 p.m. Sunday 11 a.m. – 6 p.m. | CHARLESTON 145 King Street Charleston SC 29401 (843) 790-0526 Store Hours: Monday – Saturday 10 a.m. – 6 p.m. Sunday 11 a.m. – 6 p.m. |
| Phone support | Loeffler Randall does not offer customer support by phone; instead, it directs inquiries to its email contact form. |
| Email support | Hours of operation: Monday through Friday from 10 a.m. to 5 p.m. Eastern time. Email response times may vary, but users can generally expect a reply within a few business days during these hours. Email Loeffler Randall at service@loefflerrandall.com. |
| Live chat | Loeffler Randall does not offer live chat support on its website. |
| Social media | Hours of operation: Monday through Friday from 10 a.m. to 5 p.m. Eastern time. Response times can vary depending on the platform, but the company typically responds promptly during these hours. Here’s how to reach Loeffler Randall via social media. |
| Help center/FAQ | Loeffler Randall’s help center and FAQ section is available 24/7 on its website. It provides answers to common questions about orders, shipping, returns, and products, allowing customers to find solutions at any time. |
How to resolve a problem with Loeffler Randall
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Loeffler Randall mailing address
10 Prince Street
New York, NY 10012
Loeffler Randall executive customer service contacts
Primary Contact
Elisa Diaz
Customer Care Specialist
10 Prince Street
New York, NY 10012
ediaz@loefflerrandall.com
Secondary Contact
Jessie Randall
Co-Founder, Creative Director
10 Prince Street
New York, NY 10012
jessie@loefflerrandall.com
Chief Executive
Brian Murphy
10 Prince Street
New York, NY 10012
brian@loefflerrandall.com
How can I contact Loeffler Randall customer service?
Email service@loefflerrandall.com.
Can I cancel or modify my order?
Once an order is placed, it cannot be modified or canceled. However, you can return items within the allowed return period if needed.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order. If you have multiple promotions, you will need to choose one at checkout.
How to get professional help with your Loeffler Randall problem
If you need help with Loeffler Randall, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.