LEGO's phone support is available at (844) 903-5346. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Phone support is available Monday through Friday at 8 a.m. to 10 p.m. Eastern time. Saturday to Sunday at 10 a.m. to 6 p.m. Eastern time, but the response times may be slower during peak periods, like sales events.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can request an email from LEGO by filing in the form on it's website.
Live chat
LEGO's live chat is operated by LEGO's chatbot, Sophia, and it can connect you to a live agent.Availability: Live chat with an agent is available Monday through Friday at 8 a.m. to 10 p.m. Eastern time. Saturday to Sunday at 10 a.m. to 6 p.m. Eastern time.
Social media
LEGO is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
To report a missing LEGO piece, go to LEGO's missing parts page. You’ll need to enter the set number, the specific missing piece, and your contact details. LEGO typically ships replacement parts for free and aims to deliver them within 7–10 business days.
LEGO customer service policies
LEGO states it collects personal data like your name, contact info, and purchase history to provide services and improve user experience. This data is stored on secure servers and may be shared with third parties such as payment processors or delivery services. LEGO claims to limit data sharing and to comply with applicable privacy laws. Users have rights to access, correct, or delete its data. However, LEGO still relies on third-party providers, which means data is not entirely under itscontrol.
LEGO loyalty program
The LEGO Insiders program is a free membership that gives points when you buy LEGO products or do certain activities like registering sets or watching videos. These points can be exchanged for discounts or other rewards. The program also gives members access to some exclusive deals and early product releases.
Frequently asked questions about LEGO
Yes, LEGO does offer free replacement parts for missing or broken pieces from official LEGO sets.
LEGO is privately owned by the Kirk Kristiansen family through their holding company, KIRKBI A/S.
LEGO does not currently buy back old LEGO bricks. However, through its LEGO Replay program (available in select countries like the U.S.), consumers can donate used bricks, which are cleaned and given to children in need. A limited-time buyback pilot called LEGO® Brick Take Back allowed users to exchange bricks for e-gift cards (around $6 per pound), but this program ended on December 8, 2024. While LEGO itself does not offer brick resale options, users can sell used LEGO sets through third-party platforms like BrickLink or Bricks & Minifigs.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published May 5, 2025. Updated May 5, 2025.
