Keeper Security

Keeper Security is a password manager that stores and organizes passwords.

Telephone
Main : (312) 226-4782
Mailing address
333 North Green Street, Suite 811
Chicago, IL 60607
Website
keepersecurity.com

What you need to know about Keeper Security

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Keeper Security

Try self-service first

Use our proven resolution methods, or Keeper Security’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Keeper Security respond?

Phone support
Representatives are available 7 days a week from 8:30 a.m. to 5 p.m. Central time.
 
Call customer service at (312) 226-4782
Email support
Keeper Security customer service email response times may vary based on the urgency and complexity of the issue. Typically, the company acknowledges Level 1 support tickets within one business day, with many cases being resolved within 2 to 3 hours.

Email Keeper Security at support@keepersecurity.com.
Live chat
Keeper Security's live chat customer service response times may vary depending on the volume of inquiries.
Social media
Keeper Security is active on social media platforms such as X, LinkedIn, Facebook, and YouTube. The company shares cybersecurity tips, and product updates.

Here's how to reach Keeper Security via social media.
Help center/FAQ
Keeper Security offers a FAQ section and help center on its website, where users can find answers to common questions, troubleshooting guides, and information on using its products.
Verified contacts

Keeper Security customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sean Elder
Vice President of Customer Success
Secondary
Max Scholle
Vice President
Chief Executive and Co-Founder
Darren Guccione
Chief Executive and Co-Founder

Keeper Security customer service policies

Keeper Security’s privacy policy describes how the company collects, uses, and protects personal data. Information collected includes account details, billing information, and usage data. The company uses this information to provide services, process transactions, and communicate with users. Keeper employs a zero-knowledge architecture to ensure that it cannot access stored data or passwords. While the company may share data with trusted third-party service providers for operational purposes, it does not sell or rent personal information for marketing.

Keeper Security loyalty program

Keeper Security does not have a loyalty program.

Frequently asked questions about Keeper Security

To contact Keeper Security call (312) 226-4782 or email support@keepersecurity.com.
Yes, Keeper Security has an online chat service.
Keeper securely stores passwords, sensitive data, and files, allowing you to access the files with a master password. It also includes features such as password generation, two-factor authentication, and secure sharing.

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