Keeper Security is a password manager that stores and organizes passwords.
How to reach a person at Keeper Security
Main: (312) 226-4782
Keeper Security Responsiveness rating
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What you need to know about Keeper Security
The company responds to most customer complaints in a satisfactory manner.
- Keeper Security’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Keeper Security with our insider guide or through its executive contacts.
- Keeper Security’s customer service policies are standard. Here are our frequently asked questions about Keeper Security.
Keeper Security customer service response times
Keeper Security’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available 7 days a week from 8:30 a.m. to 5 p.m. Central time. Call customer service at (312) 226-4782. |
| Email support | Keeper Security customer service email response times may vary based on the urgency and complexity of the issue. Typically, the company acknowledges Level 1 support tickets within one business day, with many cases being resolved within 2 to 3 hours. Email Keeper Security at support@keepersecurity.com. |
| Live chat | Keeper Security’s live chat customer service response times may vary depending on the volume of inquiries. |
| Social media | Keeper Security is active on social media platforms such as X, LinkedIn, Facebook, and YouTube. The company shares cybersecurity tips, and product updates. Here’s how to reach Keeper Security via social media. |
| Help center/FAQ | Keeper Security offers a FAQ section and help center on its website, where users can find answers to common questions, troubleshooting guides, and information on using its products. |
How to resolve a problem with Keeper Security
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Keeper Security mailing address
333 North Green Street
Suite 811
Chicago, IL 60607
Keeper Security loyalty program
Keeper Security does not have a loyalty program.
Keeper Security social media channels
Keeper Security executive customer service contacts
Primary Contact
Sean Elder
Vice President of Customer Success
333 North Green Street
Suite 811
Chicago, IL 60607
selder@keepersecurity.com
Secondary Contact
Max Scholle
Vice President
333 North Green Street
Suite 811
Chicago, IL 60607
mscholle@keepersecurity.com
Chief Executive and Co-Founder
Darren Guccione
333 North Green Street
Suite 811
Chicago, IL 60607
dguccione@keepersecurity.com
Keeper Security customer service policies
What is Keeper Security's privacy policy?
Keeper Security’s privacy policy describes how the company collects, uses, and protects personal data. Information collected includes account details, billing information, and usage data. The company uses this information to provide services, process transactions, and communicate with users. Keeper employs a zero-knowledge architecture to ensure that it cannot access stored data or passwords. While the company may share data with trusted third-party service providers for operational purposes, it does not sell or rent personal information for marketing.
What are Keeper Security's terms of use?
Keeper Security’s terms of use set forth the rules and guidelines for using its services. Users are responsible for securing accounts, including protecting login credentials, and must comply with all relevant laws and regulations. The terms cover subscription plans, payment responsibilities, renewal, cancellation, and refund policies.
Keeper Security self-service links
How can I access my Keeper Vault?
Visit the website and log into your account. You can access your Keeper Vault by clicking on the “Vault” section. You can manage your passwords, passkeys, and other sensitive information.
How do I manage my account settings and security preferences?
You can modify your account settings and security preferences directly from your account dashboard. You can update your password, enable biometric login, configure recovery options, and manage your two-factor authentication settings.
How can I generate strong passwords using Keeper?
You can use Keeper’s built-in password generator to create strong, unique passwords for your online accounts. The password generator is accessible through your account dashboard and can generate passwords with customized length and complexity.
How can I contact Keeper Security customer service?
To contact Keeper Security call (312) 226-4782 or email support@keepersecurity.com.
Does Keeper Security have an online chat service?
Yes, Keeper Security has an online chat service.
How does Keeper Security work?
Keeper securely stores passwords, sensitive data, and files, allowing you to access the files with a master password. It also includes features such as password generation, two-factor authentication, and secure sharing.
How to get professional help with your Keeper Security problem
If you need help with Keeper Security, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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