Highmark is a health insurance company offering a range of medical, dental, and vision coverage plans. It provides insurance products for individuals, families, and businesses to help manage healthcare costs.
How to reach a person at Highmark
(800) 241-5704
highmark.com
Highmark Responsiveness rating
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What you need to know about Highmark
Highmark’s customer service response times can vary depending on elements such as the volume of inquiries and the complexity of the issue. During busy periods, such as open enrollment or other high-demand times, response times may be longer.
- Depending on the method of contact, the volume of inquiries, and the nature of the issue, Highmark’s customer service response times can vary.
- Our insider guide or the company’s executive contacts can help you resolve a problem with Highmark.
- Highmark’s customer service policies are standard, and you can find our frequently asked questions about Highmark here.
Highmark customer service response times
Highmark’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Highmark customer service phone support response times can vary depending on elements such as call volume and the time of day. During peak times, such as early mornings, lunch hours, or the start of the workweek, wait times may be longer, and many users report hold times of 10 to 20 minutes. Call customer service at (800) 241-5704. |
| Email support | Highmark does not provide a direct customer service email address on the website. Instead, the company offers an online contact form for inquiries. |
| Live chat | Highmark’s live chat support response times can vary, but typically, you can expect a response within a few minutes. During peak times, such as open enrollment or busy hours, wait times may be longer. |
| Social media | Highmark’s customer service response times on social media can vary based on elements such as platform usage and the time of day. Typically, responses on X or Facebook may take anywhere from a few minutes to a few hours, but during busy periods, such as open enrollment, response times could be longer. Social media channels are generally used for less urgent inquiries, and while Highmark’s social media team is responsive, it might not be the fastest option for complex or time-sensitive issues. Here’s how to reach Highmark via social media. |
| Help center/FAQ | Highmark’s customer service help center and FAQ sections are designed to provide quick answers to common questions, which can save you time. The response time for accessing information in the help center is immediate since it’s self-service. |
How to resolve a problem with Highmark
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Highmark mailing address
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
Highmark executive customer service contacts
Primary Contact
Derek Causer
Director, Clinical Pharmacy Operations
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
derek.causer@highmarkhealth.org
Secondary Contact
Karen Hanlon
Chief Operating Officer
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
karen.hanlon@highmarkhealth.org
Chief Executive
David Holmberg
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
david.holmberg@highmarkhealth.org
How can I contact Highmark customer service?
Call (800) 241-5704.
How can I find a doctor or provider within the Highmark network?
Use Highmark’s online provider directory on the website to search for doctors, specialists, hospitals, and other healthcare providers in your area.
How can I pay my Highmark premium?
Highmark offers multiple payment options, including online payments via the website, phone payments, or automatic bank drafts.
How to get professional help with your Highmark problem
If you need help with Highmark, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.