Highmark

Highmark offers a range of medical, dental, and vision coverage plans. It provides insurance products for individuals, families, and businesses.

Telephone
Customer service : (800) 241-5704
Mailing address
Fifth Avenue Place, 120 Fifth Avenue
Pittsburgh, PA 15222-3099
Website
highmark.com

What you need to know about Highmark

Highmark's customer service response times can vary depending on elements such as the volume of inquiries and the complexity of the issue. During busy periods, such as open enrollment or other high-demand times, response times may be longer.

How to resolve a problem with Highmark

Try self-service first

Use our proven resolution methods, or Highmark’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Highmark respond?

Phone support
Highmark customer service phone support response times can vary depending on elements such as call volume and the time of day. During peak times, such as early mornings, lunch hours, or the start of the workweek, wait times may be longer, and many users report hold times of 10 to 20 minutes.

Call customer service at (800) 241-5704. Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Email support
Highmark does not provide a direct customer service email address on the website. Instead, the company offers an online contact form for inquiries.
Live chat
Highmark does not offer a live chat feature on its website.
Social media
Highmark’s customer service response times on social media can vary based on elements such as platform usage and the time of day. Typically, responses on LinkedIn may take anywhere from a few minutes to a few hours, but during busy periods, such as open enrollment, response times could be longer. Social media channels are generally used for less urgent inquiries, and while Highmark's social media team is responsive, it might not be the fastest option for complex or time-sensitive issues. Here's how to reach Highmark via social media.
Help center/FAQ
Highmark's customer service help center and FAQ sections are designed to provide quick answers to common questions, which can save you time. The response time for accessing information in the help center is immediate since it's self-service.
Verified contacts

Highmark customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Laura Keller
Director of User Experience
Secondary
Karen Hanlon
Chief Operating Officer
Chief Executive
David Holmberg
Chief Executive

Highmark customer service policies

Highmark's privacy policy outlines how the company collects, uses, and protects your personal information. It details the types of data they gather, such as health information, personal identifiers, and payment details, and explains how this information is used for purposes like processing claims, providing services, and improving healthcare outcomes.

Highmark loyalty program

Highmark does not have a loyalty program.

Frequently asked questions about Highmark

Call (800) 241-5704. Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Use Highmark's online provider directory on the website to search for doctors, specialists, hospitals, and other healthcare providers in your area.
Highmark offers multiple payment options, including online payments via the website, phone payments, or automatic bank drafts.

Outdated info? Report it here