Genesis Motor America

Genesis Motor America is the U.S. division of Genesis Motor, a vehicle brand under the Hyundai Motor Group.

Telephone
Customer service : (844) 340-9741
Mailing address
10550 Talbert Avenue
Fountain Valley, CA 92708
Website
genesis.com

What you need to know about Genesis Motor America

Response times for Genesis Motor America's customer service can vary depending on the volume of inquiries and the complexity of the issue. While some customers report quick resolutions, others have mentioned extended wait times, especially for service appointments or specific inquiries.

How to resolve a problem with Genesis Motor America

Try self-service first

Use our proven resolution methods, or Genesis Motor America’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Genesis Motor America respond?

Phone support
Genesis Motor America's customer service phone response times can vary, with some customers reporting extended wait times, especially for service appointments, which may take up to five weeks. The hours of operation are Monday through Friday from 5 a.m. to 5 p.m., and Saturday from 6:30 a.m. to 3 p.m. (all times Pacific).

Call customer service at (844) 340-9741.
Email support
Genesis Motor America does not list a dedicated email address for customer support on its website.
Live chat
Genesis Motor America does not provide a live chat support option on its website.
Social media
Genesis Motor America's customer service response times on social media can vary, and some customers have reported delays in receiving assistance. While social media channels offer a way to connect, response times may not be as quick as other support methods. Here's how to reach Genesis Motor America via social media.
Help center/FAQ
Genesis Motor America's help center and FAQ section is designed to provide self-service options for customers, covering a variety of topics such as vehicle features, warranties, service information, and more. While the FAQ section offers useful information, response times for specific inquiries submitted through the help center may vary. If the FAQ does not address your issue, customers can follow up with customer service by phone or use the "Message Us" feature on the website.
Verified contacts

Genesis Motor America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Robert Lecznar
Customer First, Leadership Focused Automotive Professional
Secondary
Tedros Mengiste
Chief Operating Officer
Chief Executive
Randy Parker
Chief Executive

Genesis Motor America customer service policies

The Genesis Motor America privacy policy outlines how the company collects, uses, discloses, and processes personal information. It details the types of data collected, including personal identifiers, commercial information, geolocation data, internet usage data, biometric data, and inferences about preferences or behaviors.

Genesis Motor America loyalty program

Genesis Motor America offers loyalty-related incentives, though not a traditional points-based loyalty program. Current owners can benefit from Genesis Connected Services, which provides value-added features such as remote services and roadside assistance. Additionally, Genesis provides loyalty offers such as cash-back incentives on select models for existing customers and special discounts for first responders. While these programs reward customers, they are more promotional and limited-time offers rather than part of a formal, ongoing loyalty program.

Frequently asked questions about Genesis Motor America

Hyundai Motor Group is the parent company of Genesis Motor America.
Call (844) 340-9741 Monday through Friday from 5 a.m. to 5 p.m., and Saturday frm 6:30 a.m. to 3 p.m. (all times Pacific)
Recall information for your Genesis vehicle can be found in the "owner resources" section on the Genesis website.

Outdated info? Report it here