Genesis Motor America is the U.S. division of Genesis Motor, a vehicle brand under the Hyundai Motor Group.
Genesis Motor America Responsiveness rating
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What you need to know about Genesis Motor America
Response times for Genesis Motor America’s customer service can vary depending on the volume of inquiries and the complexity of the issue. While some customers report quick resolutions, others have mentioned extended wait times, especially for service appointments or specific inquiries.
- Response times from Genesis Motor America’s customer service can fluctuate based on the contact method, issue type, and the number of inquiries they are handling.
- You can address an issue with Genesis Motor America using our insider guide or by reaching out to its executive contacts.
- The customer service policies at Genesis Motor America are consistent. Below are the frequently asked questions regarding Genesis Motor America.
Genesis Motor America customer service response times
Genesis Motor America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Genesis Motor America’s customer service phone response times can vary, with some customers reporting extended wait times, especially for service appointments, which may take up to five weeks. The hours of operation are Monday through Friday from 5 a.m. to 5 p.m., and Saturday from 6:30 a.m. to 3 p.m. (all times Pacific). Call customer service at (844) 340-9741. |
| Email support | Genesis Motor America does not list a dedicated email address for customer support on its website. |
| Live chat | Genesis Motor America does not provide a live chat support option on its website. |
| Social media | Genesis Motor America’s customer service response times on social media can vary, and some customers have reported delays in receiving assistance. While social media channels offer a way to connect, response times may not be as quick as other support methods. Here’s how to reach Genesis Motor America via social media. |
| Help center/FAQ | Genesis Motor America’s help center and FAQ section is designed to provide self-service options for customers, covering a variety of topics such as vehicle features, warranties, service information, and more. While the FAQ section offers useful information, response times for specific inquiries submitted through the help center may vary. If the FAQ does not address your issue, customers can follow up with customer service by phone or use the “Message Us” feature on the website. |
How to resolve a problem with Genesis Motor America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Genesis Motor America mailing address
10550 Talbert Avenue
Fountain Valley, CA 92708
Genesis Motor America loyalty program
Genesis Motor America offers loyalty-related incentives, though not a traditional points-based loyalty program. Current owners can benefit from Genesis Connected Services, which provides value-added features such as remote services and roadside assistance. Additionally, Genesis provides loyalty offers such as cash-back incentives on select models for existing customers and special discounts for first responders. While these programs reward customers, they are more promotional and limited-time offers rather than part of a formal, ongoing loyalty program.
Genesis Motor America social media channels
Genesis Motor America executive customer service contacts
Primary Contact
Kiri Kiely-Rodriquez
Director of Customer Experience and Training
10550 Talbert Avenue
Fountain Valley, CA 92708
kkiely-rodriquez@hmausa.com
Secondary Contact
Tedros Mengiste
Chief Operating Officer
10550 Talbert Avenue
Fountain Valley, CA 92708
tmengiste@hmausa.com
Chief Executive
Randy Parker
10550 Talbert Avenue
Fountain Valley, CA 92708
rparker@hmausa.com
What is the relationship between Genesis Motor America and Hyundai Motor Group?
Hyundai Motor Group is the parent company of Genesis Motor America.
How can I contact Genesis Motor America customer service?
Call (844) 340-9741 Monday through Friday from 5 a.m. to 5 p.m., and Saturday frm 6:30 a.m. to 3 p.m. (all times Pacific)
Where can I find information about vehicle recalls?
Recall information for your Genesis vehicle can be found in the “owner resources” section on the Genesis website.
How to get professional help with your Genesis Motor America problem
If you need help with Genesis Motor America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.