G.E.H.A. Customer Service Contacts

Terrible! Their customer service agents tell you one thing but do not follow through. On April 18, 2025, I submitted a request to GEHA for re-issue of claim checks that I had lost and recently found but were past the date where I could cash them. I have had to call 5 times since that date to ask why they haven't been reissued. Each CS rep had assured me that it was just a glitch in the system and that they would fix the problem and send the re-issued checks. My 5th call was today (Sep 18, 2025), 5 months since I started and I was told that the re-issued checks were "still being processed" and that "I would just have to wait and give them more time as they were backlogged". GEHA appears to be happy to take your premiums, pay very little (dental) in claims, and give very unsatisfactory service. Maybe time to find a new insurer.

This year (2025) after switching from Aetna to UnitedHealthcare, GEHA’s claims processing and customer service has become terrible. They have taken over six months to properly process a claim, but only after I’ve spent hours on the phone arguing with multiple levels of “customer service agents” who have been unable, most of the time, to fully grasp and resolve the problems.

They are still improperly sending checks to my dentist who never filed a single claim after eight months of me trying to get reimbursed for the claims I submitted.

On October 31, 2024, the dental office billed my insurance company for a full-mouth X-ray that I never received. I immediately contacted both the dental office and GEHA to correct this error. As of today, August 26, 2025, the issue remains unresolved.
Despite several phone calls and assurances such as “we are behind in processing claims,” “we are working on it,” and “we’ll get back to you,” nothing has been done. GEHA paid the original claim that included the full-mouth X-ray I never had. They also recently paid a new claim that did not include the full-mouth X-ray. When I now look at my claim history it shows they have paid for one full-mouth X-ray I never received, two cleanings that occurred on the same day, and two doctor evaluations that also took place on the same day.
Because GEHA had already paid for a full-mouth X-ray I never had, I was unable to get a legitimate full-mouth X-ray with my new dentist until this issue was resolved. GEHA has made no effort to fix this problem, and despite all their promises, the claim remains in limbo, requiring me to repeatedly follow up.
I have been a GEHA dental customer for years, but their customer service is by far the worst I have ever encountered. It’s been nearly a year, and this matter is still unresolved. I’m looking forward to Open Season so I can switch to a dental insurance company that actually cares about its customers.

Don't even have an option to talk to a live representative after the claims that are supposed to be paid within 30 days now take 6-12 months. Telling my patients to stay away from GEHA!!!!

If I could give a negative number for this rating scale I would. GEHA must be using AI to code in-and-out-of-network bills now. I have repeatedly been charged a hospital fee toward my out-of-network deduvtiable despite the fact that both the PROVIDER AND THE FACILITY ARE LISTED AS IN-NETWORK on the GEHA website. I have appealed the claim several times and the outcome is always the same. It is infuriating and makes absolutely no sense how this company thinks it's okay to play games with a family's finances and healthcare.