FDIC

The Federal Deposit Insurance Corporation (FDIC) is a U.S. government agency that provides deposit insurance and oversight for banks to manage risks related to bank failures.

Telephone
Customer service : (877) 275-3342
Mailing address
550 17th Street, N.W.
Washington, DC 20429
Website
fdic.gov

What you need to know about FDIC

FDIC customer service response times may vary depending on demand.

How to resolve a problem with FDIC

Try self-service first

Use our proven resolution methods, or FDIC’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does FDIC respond?

Phone support
FDIC’s customer service by phone is available from Monday through Friday from 8 a.m. to 6 p.m.; Saturday 8 a.m. to 1 p.m. (all times Eastern).
 
Response times may vary based on call volume, with peak hours typically leading to longer wait times.
 
Call customer service at (877) 275-3342.
Email support
The FDIC does not publicly list a direct customer service email address but offers assistance through its online inquiry form on its website.
Live chat
The FDIC does not offer live chat support for customer service inquiries.
Social media
The FDIC maintains an official presence on social media, including X, Facebook, LinkedIn, and YouTube, to share updates, financial education, and policy information. However, these platforms are not used for direct customer service inquiries.
Help center/FAQ
The FDIC help center and FAQ section provide self-service answers to common questions about deposit insurance, bank failures, financial regulations, and consumer protection.
Verified contacts

FDIC customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Stefano LeGrande
Assistant Director National Center for Consumer And Depositor Assistance
Primary
Mark E. Pearce
Director, Division of Depositor and Consumer Protection
Chief Executive
Travis Hill
Vice Chairman (Acting Chairman)

FDIC customer service policies

The FDIC’s privacy policy outlines how the agency collects, uses, and protects personal information. It covers data collected through the FDIC website, online forms, and other interactions, to maintain compliance with federal privacy laws.

FDIC loyalty program

FDIC does not have a loyalty program.

Frequently asked questions about FDIC

Call (877) 275-3342.
FDIC insurance covers checking accounts, savings accounts, money market deposit accounts, and certificates of deposit (CDs) at insured banks.

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