The Federal Deposit Insurance Corporation (FDIC) is a U.S. government agency that provides deposit insurance and oversight for banks to manage risks related to bank failures.
FDIC Responsiveness rating
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What you need to know about FDIC
FDIC customer service response times may vary depending on demand.
- FDIC’s customer service response times may vary depending on the contact method, inquiry volume, and issue type.
- You can resolve a problem with the FDIC using our insider guide or by contacting its executives.
- FDIC’s customer service policies align with standard practices. Check our frequently asked questions for more details.
FDIC customer service response times
FDIC’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | FDIC’s customer service by phone is available from Monday through Friday from 8 a.m. to 6 p.m.; Saturday 8 a.m. to 1 p.m. (all times Eastern) Response times may vary based on call volume, with peak hours typically leading to longer wait times. Call customer service at (877) 275-3342. |
| Email support | The FDIC does not publicly list a direct customer service email address but offers assistance through its online inquiry form on its website. |
| Live chat | The FDIC does not offer live chat support for customer service inquiries. |
| Social media | The FDIC maintains an official presence on social media, including X, Facebook, LinkedIn, and YouTube, to share updates, financial education, and policy information. However, these platforms are not used for direct customer service inquiries. |
| Help center/FAQ | The FDIC help center and FAQ section provide immediate answers to common questions about deposit insurance, bank failures, financial regulations, and consumer protection. |
How to resolve a problem with FDIC
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.FDIC mailing address
550 17th Street, Northwest
Washington, DC 20429
FDIC executive customer service contacts
Primary Contact
Mark E. Pearce
Director, Division of Depositor and Consumer Protection
550 17th Street, Northwest
Washington, DC 20429
mpearce@fdic.gov
Secondary Contact
Daniel H. Bendler
Chief Operating Officer
550 17th Street, Northwest
Washington, DC 20429
dbendler@fdic.gov
Chief Executive
Travis Hill
Vice Chairman (Acting Chairman)
550 17th Street, Northwest
Washington, DC 20429
htravis@fdic.gov
How can I contact FDIC customer service?
Call (877) 275-3342.
Is the FDIC a government agency?
Yes, the FDIC is an independent agency of the U.S. federal government.
What does FDIC insurance cover?
FDIC insurance covers checking accounts, savings accounts, money market deposit accounts, and certificates of deposit (CDs) at insured banks.
How to get professional help with your FDIC problem
If you need help with FDIC, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.