Fabletics
Fabletics is a subscription-based activewear brand that offers affordable workout clothes and athletic gear for women.
What you need to know about Fabletics
We have not received any recent complaints about Fabletics.
- Fabletics’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fabletics with our insider guide or through our executive contacts.
- Fabletics' customer service policies are standard. Here are our frequently asked questions about Fabletics.
How to resolve a problem with Fabletics
Try self-service first
Use our proven resolution methods, or Fabletics’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Fabletics respond?
Fabletics customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Fabletics self-service links
To return a product to Fabletics, ensure it's in new, unused condition with original packaging, and initiate the return within 90 days of shipment.
You have three options:
-
Happy returns (US only):
- Start your return through your Fabletics account to receive a QR code.
- Bring the items and QR code to a nearby return bar—no packaging or label needed.
- Your refund is processed upon drop-off.
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In-store return:
- Locate a Fabletics store using the store locator.
- Return or exchange the items directly in-store.
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Shipping provider:
- Initiate the return in your Fabletics account and print the return label.
- Package the items, attach the label, and drop off at the specified shipping provider.
- Refunds are processed upon receipt at the warehouse.
Refunds typically take 5 to 7 business days to reflect in your account after processing.
Fabletics customer service policies
Fabletics loyalty program
Fabletics has a loyalty program for VIP members with two tiers: Gold (new members) and Platinum (after 3 months). Members earn points on purchases and reviews, which can be redeemed for discounts or free items, along with perks like exclusive pricing, free shipping, and access to the Fabletics FIT app.
Frequently asked questions about Fabletics
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