DSW Inc. (Designer Shoe Warehouse) is a footwear and accessories retailer that operates a portfolio of retail concepts It’s primary concept, Designer Shoe Warehouse, offers brand name and designer dress, casual and athletic footwear and accessories. DSW operates more than 500 stores in 44 states, as well as nearly 290 leased departments for other retailers in the United States under the Affiliated Business Group.
What you need to know about DSW
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DSW
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
810 DSW Drive
Columbus, Ohio 43219
https://www.dsw.com
Phone Contacts
Main: (614) 237-7100
Customer Service: (866) 379-7463
CUSTOMER SERVICE HOURS
Monday-Friday 7 AM – 10 PM ET
Saturday 10 AM – 10 PM ET
Sunday 12 PM – 9 PM ET
Email Contacts
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Tim Harpe
Director, Customer Operations
810 DSW Drive
Columbus, Ohio 43219
[email protected]
Chief Executive
Roger L. Rawlins
810 DSW Drive
Columbus, Ohio 43219
[email protected]
This contact was published on December 30, 2018 and updated on November 1, 2023.