DSW Customer Service Contacts

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DSW Inc. (Designer Shoe Warehouse)  is a footwear and accessories retailer that operates a portfolio of retail concepts It’s primary concept, Designer Shoe Warehouse, offers brand name and designer dress, casual and athletic footwear and accessories. DSW operates more than 500 stores in 44 states, as well as nearly 290 leased departments for other retailers in the United States under the Affiliated Business Group.

Responsiveness rating


What you need to know about DSW

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DSW

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


810 DSW Drive
Columbus, Ohio 43219

Phone Contacts

Main: (614) 237-7100
Customer Service: (866) 379-7463


Monday-Friday 7 AM – 10 PM ET

Saturday 10 AM – 10 PM ET

Sunday 12 PM – 9 PM ET

Email Contacts

[email protected]

Customer Service Resources

Customer Service help page

Social Media Contacts


Executive Contacts

Primary Contact
Tim Harpe
Director, Customer Operations
810 DSW Drive
Columbus, Ohio 43219
[email protected]

Chief Executive
Roger L. Rawlins
810 DSW Drive
Columbus, Ohio 43219
[email protected]