DSW Customer Service Contacts

DSW (Designer Shoe Warehouse) is a footwear and accessories retailer.

How to reach a person at DSW

Customer service:  (866) 379-7463

DSW Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about DSW

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DSW

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

DSW’s mailing address

810 DSW Drive
Columbus, OH 43219

DSW’s social media channels


DSW’s executive customer service contacts

Primary Contact
Tim Harpe
Director, Customer Operations
810 DSW Drive
Columbus, OH 43219
[email protected]

Chief Executive
Roger L. Rawlins
810 DSW Drive
Columbus, OH 43219
[email protected]

Frequently asked questions about DSW

What are the customer service hours?

Monday to Friday 7 a.m. to 10 p.m., Saturday 10 a.m. to 10 p.m., and Sunday 12 p.m. to  9 p.m. (all times Eastern).

How can I contact DSW customer service?

How can I return my merchandise to DSW?

Follow these steps:

  1. Prepare your items: Make sure your merchandise is unused and in its original condition, and take it along your receipt.
  2. Visit any DSW store: You can return your item to any DSW store, not necessarily the one where you bought it.
  3. Go to the return counter: Take your merchandise to the return counter in the store.
  4. Agree to the return terms: Accept the store’s return policies.

Alternatively, you can return merchandise to any U.S. DSW store or online at dsw.com within 90 days of purchase. Items must be unworn and undamaged, and you’ll need the original receipt or packing slip for a full refund to your original payment method.

How can I get a refund from DSW?

Call (866) 379-7463 or email [email protected] if you have any queries.

DSW’s return and refund policy includes the following details:

  1. Return period: You have 90 days from the original purchase date to return the item.
  2. Item condition: The item must be in its original packaging, unused, and unworn.
  3. Receipt: You must have the original receipt. If not, you may receive merchandise credit.
  4. In-store purchase: Items bought in a DSW store should be returned in-store.
  5. Online purchase: For online purchases, you’re responsible for the return shipping fee if you choose to mail it back.
  6. DSW VIP Program: Members of the VIP program have different return options. Non-members, VIP Club base members, and Gold members can return items by mail within 90 days. Elite members have up to 365 days for returns. Gold and Elite members also get free return shipping for online returns.

How to get professional help with your DSW problem

If you need help with DSW, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help