DSW Customer Service Contacts

Monday to Friday 7 a.m. to 10 p.m. Eastern time

Saturday 10 a.m. to 10 p.m. Eastern time

Sunday 12 p.m. to  9 p.m. Eastern time

Call (866) 379-7463 or email [email protected].

Follow these steps:

1. Prepare your items: Make sure your merchandise is unused and in its original condition, and take it along your receipt.
2. Visit any DSW store: You can return your item to any DSW store, not necessarily the one where you bought it.
3. Go to the return counter: Take your merchandise to the return counter in the store.
4. Agree to the return terms: Accept the store’s return policies.

Alternatively, you can return merchandise to any U.S. DSW store or online at dsw.com within 90 days of purchase. Items must be unworn and undamaged, and you’ll need the original receipt or packing slip for a full refund to your original payment method.

Call (866) 379-7463 or email [email protected] if you have any queries.

DSW’s return and refund policy includes the following details:

1. Return period: You have 90 days from the original purchase date to return the item.
2. Item condition: The item must be in its original packaging, unused, and unworn.
3. Receipt: You must have the original receipt. If not, you may receive merchandise credit.
4. In-store purchase: Items bought in a DSW store should be returned in-store.
5. Online purchase: For online purchases, you’re responsible for the return shipping fee if you choose to mail it back.
6. DSW VIP Program: Members of the VIP program have different return options. Non-members, VIP Club base members, and Gold members can return items by mail within 90 days. Elite members have up to 365 days for returns. Gold and Elite members also get free return shipping for online returns.