Dermalogica markets products such as cleansers, exfoliants, toners, masques, eye treatments, moisturizers, and an acne treatment line for teens.
Dermalogica Responsiveness rating
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What you need to know about Dermalogica
- Depending on the contact method, volume of inquiries, and the type of issue, Dermalogica’s customer service response times may vary.
- Our insider guide or contacting our executive contacts can help resolve issues with Dermalogica.
- Dermalogica’s customer service policies follow standard procedures. Below are some frequently asked questions about the company.
Dermalogica customer service response times
Dermalogica’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Dermalogica’s customer service phone support response times may fluctuate based on factors such as call volume, time of day, and operating hours. The company strives to respond quickly, but it’s recommended to reach out during business hours for faster service. In case of high inquiry volumes, response times may be extended. You can contact customer service at (800) 345-2761. |
| Email support | Dermalogica’s customer service email support response times can vary based on factors such as email volume, time of day, and business hours. The company aims to respond to inquiries as promptly as possible, typically within a few business days. For faster resolution, provide clear details in your email and reach out during business hours. Email Dermalogica at webhelp@dermalogica.com. |
| Live chat | Dermalogica’s customer service live chat support response times can vary depending on factors such as chat volume, time of day, and business hours. The company aims to provide prompt responses, typically connecting customers with a representative within a few minutes. For quicker assistance, use live chat during business hours when the support team is more readily available. |
| Social media | Dermalogica’s customer service response times on social media can vary based on factors such as the platform used, message volume, and business hours. Typically, the company aims to respond within a few hours to a day, but response times may be longer during high volume periods. For quicker replies, contact the company during business hours on platforms such as Facebook, Instagram or X. Here’s how to reach Dermalogica via social media. |
| Help center/FAQ | Dermalogica’s customer service help center and FAQ response times can vary depending on the type of inquiry and the resources available. The FAQ section is designed to provide immediate answers to common questions, allowing solutions to be found without delay. However, for more specific or complex issues, response times may take a bit longer, typically within a few business days. |
How to resolve a problem with Dermalogica
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Dermalogica mailing address
1535 Beachey Place
Carson, CA 90746
Dermalogica loyalty program
Dermalogica offers a loyalty program called Dermalogica Rewards. Customers can earn points on purchases, which can be redeemed for discounts on future orders. Members also receive exclusive benefits such as birthday rewards and early access to promotions.
Dermalogica social media channels
Dermalogica executive customer service contacts
Primary Contact
John McGuinn
Vice President
1535 Beachey Place
Carson, CA 90746
john.mcguinn@dermalogica.com
Secondary Contact
Kimberly Mickens
Chief of Operations
1535 Beachey Place
Carson, CA 90746
kimberly.mickens@dermalogica.com
Chief Executive
Aurelian Lis
1535 Beachey Place
Carson, CA 90746
aurelian.lis@dermalogica.com
How can I contact Dermalogica customer service?
Call (800) 345-2761 or email webhelp@dermalogica.com.
Does Dermalogica have an online chat service?
Yes, Dermalogica can be contacted via an online chat service.
How do I view my future deliveries?
View future orders and deliveries in the ‘My Subscription’ section of the account. The very next scheduled order will be displayed.
How to get professional help with your Dermalogica problem
If you need help with Dermalogica, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.