Dermalogica's privacy policy outlines how the company collects, uses and shares personal information from customers. It emphasizes transparency, stating what data is collected, including contact details, shopping history, and browsing activity. The policy highlights how personal data is used for fulfilling orders, marketing, and improving services. Dermalogica may share information with affiliates, business partners and advertisers. The policy also provides options for customers to manage privacy, including opting out of data sharing in California.
Dermalogica
Dermalogica markets products such as cleansers, exfoliants, toners, masques, eye treatments, moisturizers, and an acne treatment line for teens.
Telephone
Customer service : (800) 345-2761
What you need to know about Dermalogica
- Depending on the contact method, volume of inquiries, and the type of issue, Dermalogica's customer service response times may vary.
- Our insider guide or contacting our executive contacts can help resolve issues with Dermalogica.
- Dermalogica’s customer service policies follow standard procedures. Below are some frequently asked questions about the company.
How to resolve a problem with Dermalogica
Try self-service first
Use our proven resolution methods, or Dermalogica’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Dermalogica respond?
Phone support
Dermalogica's customer service phone support response times may fluctuate based on factors such as call volume, time of day, and operating hours. The company strives to respond quickly, but it's recommended to reach out during business hours for faster service. In case of high inquiry volumes, response times may be extended. You can contact customer service at (800) 345-2761.
Email support
Dermalogica does not list a customer service email address on its website and instead directs customers to submit enquiries through the online contact form.
Live chat
Dermalogica's customer service live chat support response times can vary depending on factors such as chat volume, time of day, and business hours. The company aims to provide prompt responses, typically connecting customers with a representative within a few minutes. For quicker assistance, use live chat during business hours when the support team is more readily available.
Social media
Dermalogica's customer service response times on social media can vary based on factors such as the platform used, message volume, and business hours. Typically, the company aims to respond within a few hours to a day, but response times may be longer during high volume periods. For quicker replies, contact the company during business hours on platforms such as Facebook, Instagram or X. Here’s how to reach Dermalogica via social media.
Help center/FAQ
Dermalogica's customer service help center and FAQ response times can vary depending on the type of inquiry and the resources available. The FAQ section is designed to provide immediate answers to common questions, allowing solutions to be found without delay. However, for more specific or complex issues, response times may take a bit longer, typically within a few business days.
Verified contacts
Dermalogica customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Dermalogica self-service links
Dermalogica's help center provides answers to frequently asked questions and offers support for common inquiries such as shipping, returns, and product information.
Dermalogica customer service policies
Dermalogica loyalty program
Dermalogica offers a loyalty program called Dermalogica Rewards. Customers can earn points on purchases, which can be redeemed for discounts on future orders. Members also receive exclusive benefits such as birthday rewards and early access to promotions.
Frequently asked questions about Dermalogica
Call (800) 345-2761.
Yes, Dermalogica can be contacted via an online chat service.
View future orders and deliveries in the 'My Subscription' section of the account. The very next scheduled order will be displayed.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 8, 2025. Updated January 13, 2026.