Delta Air Lines is an American airline that offers domestic and international flights. It is headquartered in Atlanta and operates a fleet of over 800 aircraft.
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What you need to know about Delta Air Lines
The company responds to most customer complaints in a satisfactory manner. That being said, we have a planeload of Delta cases. They range from denied boarding problems to passport misunderstandings to voucher troubles.
- Delta Air Lines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Delta Air Lines with our insider guide or through our executive contacts.
- Delta Air Lines customer service policies are standard. Here are our frequently asked questions about Delta Air Lines.
Delta Air Lines customer service response times
The response time for Delta Air Lines’ customer service may differ based on the mode of communication:
| Phone support | Response times can vary depending on factors such as time of day, day of the week, and current demand. Typically, wait times can range from a few minutes to up to 30 minutes or more during busy travel periods. Call customer service at (800) 221-1212. |
| Email support | Delta Air Lines does not provide a direct customer service email address. However, you can contact the company through its website and social media channels, or by calling customer service at (800) 221-1212. |
| Live chat | Delta Air Lines’ customer service live chat response time can vary depending on the volume of inquiries. Response times are faster than phone support, with initial replies often received within a few minutes. However, during peak travel times or high-demand periods, it may take longer to connect with an agent. |
| Social media | Delta Air Lines’ customer service response time on social media, such as X or Facebook, typically ranges from a few hours to a day. During busy periods, like holidays or high travel seasons, it may take longer for a response. Here’s how to reach Delta Air Lines via social media. |
| Help center/FAQ | Delta Air Lines’ customer service FAQ and help center response time can vary based on the complexity of the issue. For general inquiries, users can typically find answers instantly through the FAQ section on Delta’s website. However, if additional assistance is needed through the help center, response times may take several hours to a day, depending on the volume of requests and the nature of the inquiry. |
How to resolve a problem with Delta Air Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Delta Air Lines mailing address
1030 Delta Boulevard
Atlanta, GA 30354
Delta Air Lines loyalty program
Delta Air Lines has a loyalty program called SkyMiles. It allows members to earn miles for flights and other purchases, which can be redeemed for rewards such as flights, seat upgrades, and other travel benefits. Members can also achieve different status levels within the program, offering additional perks such as priority boarding and lounge access.
Delta Air Lines social media channels
Delta Air Lines executive customer service contacts
Primary Contact
Allison Ausband
EVP and Chief People Officer
767 Fifth Avenue
New York, NY 10153
allison.ausband@delta.com
Secondary Contact
Heidi Gould
Director – Customer Care
767 Fifth Avenue
New York, NY 10153
heidi.gould@delta.com
Alternative Contact
Kristin Colvile
VP Reservations and Care
767 Fifth Avenue
New York, NY 10153
kristin.colvile@delta.com
Chief Executive
Edward Bastian
767 Fifth Avenue
New York, NY 10153
ed.bastian@delta.com
How can I contact Delta customer service?
- Phone: For general inquiries, reservations, and flight information, call the following numbers:
- General sales & services: (800) 221-1212
- SkyMiles members: (800) 323-2323
- International sales & service: (800) 241-4141
- Refund status: (800) 847-0578 (Monday through Friday 8 a.m. to 7 p.m. Eastern time)
- Baggage: (800) 325-8224 (6 a.m. to midnight Eastern time, 7 days a week)
- Online messaging: Message Delta directly through the website.
- Social media: Delta actively engages with passengers on platforms such as X and Facebook. Tag the airline or visit its pages to log complaints, ask questions, or report issues.
What is Delta’s customer service email address?
Delta Air Lines does not provide a direct customer service email address for general inquiries, but provides a facility to send an online message.
What are Delta’s customer service hours?
Delta Air Lines offers 24/7 customer service.
How do I get a refund from Delta?
To obtain a refund from Delta Air Lines, follow these steps:
- Nonrefundable tickets:
- You can still cancel a nonrefundable ticket, but a cancellation charge will be deducted. Any remaining value will be provided as an eCredit, which can be used to purchase another ticket.
- To cancel a nonrefundable ticket:
- Visit the Delta website.
- Find your trip or log in to your account.
- Select the trip you need to cancel.
- Click on the “Need to Cancel?” button.
- Follow the steps to start the flight cancellation process.
- Refundable tickets:
- You can apply for a refund if you booked a refundable ticket.
- Ensure you cancel your ticket before departure.
- To cancel a refundable ticket:
- Visit the Delta website.
- Find your trip or log in to your account.
- Select the flight you need to cancel.
- Click on the “Need to Cancel?” button.
- Follow the steps to start the flight cancellation process.
- After canceling your trip, you can request a refund through the same process.
- Processing time:
- Delta aims to process eligible credits and refunds within seven business days for credit card payments and 20 business days for cash or check payments.
- Refunds may take up to two billing cycles to appear on your credit/debit card statement.
- eCredits will appear in your account on delta.com and can also be retrieved using your ticket number.
- Important: Remember to promptly cancel your ticket before departure to ensure a smooth refund process.
- For more information, send an email to ticketreceipt@delta.com.
Does Delta have customer service chat support?
Delta Air Lines offers customer service chat support through their website. You can connect with a Delta representative using the chat feature. Here’s how:
- Visit the Delta help center on the website.
- Look for the chat option, usually located in the bottom corner of the page.
- Click on the chat icon to start a conversation with a live agent.
How do I modify a Delta reservation?
You can modify your Delta flight by following these steps:
- Log in: Visit the Delta website and log in to your Delta account.
- Access your trip: Navigate to “My Trips” to find the flight you want to change or cancel.
- Select the flight: Click on the specific flight you need to modify.
- Choose Change or Cancel: Click the “Change or Add Flights” option.
- Complete the process: Follow the prompts to make the necessary changes to your flight.
Remember that for tickets originating in the United States, Canada, Europe, Africa, and the Caribbean, Delta has eliminated change fees, allowing you to adjust your trip’s date, time, or location before departure. However, Basic Economy tickets are generally nonchangeable. If you have a refundable ticket, you can cancel it without charge within the 24-hour risk-free cancellation period.
How do I file a complaint with Delta customer service?
To file a complaint with Delta customer service, you have a few options:
- Online form: Visit the Delta help center and complete the Comments & Complaints form. Use this form to offer feedback, recognize an employee, make a baggage claim, or file a complaint regarding your travel experience or Delta Vacations.
- Phone: Call Delta’s main customer service number at (800) 455-2720 to express your concerns or file a complaint.
- SkyMiles representatives: If you’re a SkyMiles member, contact SkyMiles representatives at (800) 323-2323.
How to get professional help with your Delta Air Lines problem
If you need help with Delta Air Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
