CVS Health is an American retailer and healthcare company. It is headquartered in Woonsocket, R.I.
CVS Health Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate CVS Health
What you need to know about CVS Health
We receive an occasional complaint about CVS Health. Here is a case where Caremark (a subsidiary of CVS) won’t cover a customer’s insulin pump.
- CVS Health’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with CVS Health with our insider guide or through our executive contacts.
- CVS Health’s customer service policies are standard. Here are our frequently asked questions about CVS Health.
CVS Health customer service response times
CVS Health’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available at (800) 746-7287, Monday through Friday from 8:30 a.m. to 7 p.m., and on weekends from 10 a.m. to 6:30 p.m. (all times Eastern). Immediate assistance is provided during these hours. |
| Email support | Due to high inquiry volumes, response times may be longer than usual. For urgent matters, phone support is recommended. Email css@cvshealth.com. |
| Online contact form | The online contact form reponse time is similar to email support, responses may be delayed due to increased demand. Phone support is advised for immediate concerns. |
| Live chat support | Currently, CVS Health does not offer live chat support. |
| Social media | CVS Health maintains a presence on social media platforms like Facebook and Twitter. Response times can vary; for prompt assistance, contacting phone support is recommended. |
How to resolve a problem with CVS Health
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.CVS Health mailing address
One CVS Drive
Woonsocket, RI 02895
CVS Health loyalty program
CVS Health social media channels
CVS Health executive customer service contacts
Primary Contact
Michelle Peluso
Executive Vice President and Chief Customer Officer
One CVS Drive
Woonsocket, RI 02895
michelle.peluso@cvshealth.com
Chief Executive
Karen Lynch
One CVS Drive
Woonsocket, RI 02895
Karen.Lynch@CVSHealth.com
CVS Health customer service policies
What is CVS Health anti-deforestation commitment?
CVS Health’s anti-deforestation commitment focuses on responsible sourcing of paper and palm oil to reduce environmental impact. All store-brand suppliers using palm oil must be certified by the Roundtable on Sustainable Palm Oil (RSPO) or the Rainforest Alliance. The company aims for zero net deforestation in timber use and zero gross deforestation in its palm oil supply chain. Goals include a 50 percent reduction in environmental impact by 2030. Social initiatives promote gender equality in forestry, aligning with UN Sustainable Development Goals.
What is CVS Health's privacy center?
CVS Health’s privacy center provides details on data collection, usage, sharing, and security measures. Policies outline rights related to personal information and compliance with legal requirements, including HIPAA for healthcare services. Specific privacy policies apply to different business areas such as Aetna, Caremark, Specialty Pharmacy, and retail operations. The company ensures transparency in handling personal data and offers contact options for privacy-related concerns.
What is CVS Health's accessibility policy?
CVS Health prioritizes accessibility by offering assistance to customers, including language translation services at pharmacy locations. For individuals with hearing or speech disabilities, Telecommunications Relay Services (TRS) are available. CVS Health embraces digital accessibility by following inclusive design principles, adhering to Web Content Accessibility Guidelines (WCAG), and ensuring applications are usable for individuals with disabilities. The company works with community organizations and diverse teams to improve accessibility for everyone, including those with disabilities.
CVS Health self-service links
How to access my pharmacy benefits management?
- CVS Caremark manages pharmacy benefits to help control prescription costs.
- Aims to make medication access easier and more affordable through various tools and services.
- Provides options for medication refills, expert advice, and member affordability initiatives.
- Focuses on reducing prescription drug costs for members and clients.
- Implements bold approaches to help members save on medications and increase adherence to prescriptions.
How to get help with CVS Health.
- Recognizing stress and anxiety levels are rising due to external factors like inflation, political issues, and global conflicts.
- Mental health professionals emphasize it’s OK to seek help.
- Various coping strategies include staying active, connecting with loved ones, and exploring hobbies.
- CVS Health works to expand mental health resources and improve access to support, especially in underserved communities.
- Recognizing stress impacts diverse groups, especially younger adults and marginalized communities.
Who is CVS Health?
CVS Health operates CVS Pharmacy, Longs Drugs, and Navarro Discount Pharmacies stores. It also operates Caremark (a pharmacy benefit manager), mail order and specialty pharmacies, and an online pharmacy (CVS.com), as well as a retail-based health clinic, MinuteClinic.
How can I contact the executive office?
Does CVS Health have an online contact form?
Yes, you can find the online contact form here.
How can I contact CVS Health customer service?
Call (800) 746-7287 or email css@cvshealth.com.
How to get professional help with your CVS Health problem
If you need help with CVS Health, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of CVS Health?
Submit your review | |
