Colonial Van Lines offers moving services such as packing, storage, and vehicle transport. The company focuses on long-distance moves for both residential and commercial clients.
How to reach a person at Colonial Van Lines
Main: (800) 356-1855
Colonial Van Lines Responsiveness rating
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What you need to know about Colonial Van Lines
Colonial Van Lines customer service handles inquiries, scheduling, and support for moving services via phone and email.
- Response times for Colonial Van Lines customer service may differ based on the contact method, inquiry volume, and the type of issue.
- Our insider guide or executive contacts can help you resolve an issue with Colonial Van Lines.
- The customer service policies at Colonial Van Lines follow standard procedures. Below are our frequently asked questions about Colonial Van Lines.
Colonial Van Lines customer service response times
Colonial Van Lines’ customer service response time typically ranges from a few hours to one business day, depending on the inquiry and communication method.
| Phone support | Response times can range from a few minutes to longer wait times during peak periods, with customers typically waiting around 15 to 20 minutes. Call the customer service at (800) 356-1855. |
| Email support | Response time is typically 1 to 2 business days, though it may vary depending on the volume of inquiries. Email Colonial Van Lines at info@colonialvanlines.com. |
| Social media | Colonial Van Lines’ customer service response time on social media typically ranges from a few hours to 1 business day, depending on the platform and the volume of inquiries. Here’s how to reach Colonial Van Lines via social media. |
| Help center/FAQ | Colonial Van Lines’ customer service help center or FAQ response time varies depending on the nature of the inquiry. For general questions found in the FAQ, responses are immediate, while more specific or complex issues may take 1 to 2 business days for a reply. |
How to resolve a problem with Colonial Van Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Colonial Van Lines mailing address
1441 SW 29th Avenue
Pompano Beach, FL 33069
Colonial Van Lines executive customer service contacts
Primary Contact
Erik Kadler
Director of Sales Operations
1441 SW 29th Avenue
Pompano Beach, FL 33069
erik@colonialvanlines.com
Secondary contact
John Pellitteri
Vice President
1441 SW 29th Avenue
Pompano Beach, FL 33069
john@colonialvanlines.com
Chief Executive
Aldo Disorbo
1441 SW 29th Avenue
Pompano Beach, FL 33069
aldo@colonialvanlines.com
How can I contact Colonial Van Lines customer service?
To contact Colonial Van Lines call (800) 356-1855 or email info@colonialvanlines.com.
How do I get a moving estimate?
Request a moving estimate by contacting Colonial Van Lines, either through the website or by phone (800) 356-1855.
Are my belongings insured during the move?
Yes, Colonial Van Lines offers basic liability coverage, and you can also purchase additional insurance for added protection.
How to get professional help with your Colonial Van Lines problem
If you need help with Colonial Van Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.