Consumer National Automotive Credit (CNAC) offers vehicle financing solutions, focusing on individuals with limited or poor credit histories. It provides flexible options to help customers purchase cars despite these credit challenges.
CNAC Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate CNAC
What you need to know about CNAC
CNAC customer service focuses on providing a helpful and supportive experience, assisting customers with financing inquiries, payment options, and account management, especially for those with limited or poor credit.
- Our insider guide or executive contacts can help you resolve any issues with CNAC.
- The method of contact, volume of inquiries, and the nature of the issue can all affect CNAC’s customer service response times.
- CNAC’s customer service policies are standard, and here are the frequently asked questions about CNAC.
CNAC’s customer service response times
CNAC’s customer service response time can vary depending on the method of contact. Typically, phone inquiries may be addressed in real-time during business hours, while email responses could take 1 to 2 business days. However, here’s a general idea of what to expect:
| Phone support | Response time for phone support typically depends on call volume but is generally within a few minutes during business hours. Call the customer service at (888) 240-3575. |
| Email support | Response time for email support is typically 1 to 2 business days. Email CNAC at customerservice@cnac.com. |
| Social media | CNAC’s customer service response time for social media support can vary depending on the platform and inquiry volume. Typically, responses may take 1 to 3 business days, but this can fluctuate. Here’s how to reach CNAC via social media. |
| Help center/FAQ | CNAC’s customer service response time for help center or FAQ support is generally immediate, as these resources are available 24/7 for self-service. |
How to resolve a problem with CNAC
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
CNAC mailing address
12802 Hamilton Crossing Boulevard
Carmel, IN 46032
CNAC executive customer service contacts
Primary Contact
Rick Santiago
Manager
12802 Hamilton Crossing Boulevard
Carmel, IN 46032
rick.santiago@cnac.com
Secondary Contact
Mark Ashcraft
Vice President Operations
12802 Hamilton Crossing Boulevard
Carmel, IN 46032
mark.ashcraft@cnac.com
Chief Executive
Lenny Tagliavia
12802 Hamilton Crossing Boulevard
Carmel, IN 46032
lenny.tagliavia@cnac.com
How do I apply for financing with CNAC?
Apply for financing directly through a J.D. Byrider dealership or visit the website to learn more about the application process.
How can I contact CNAC customer service?
To contact CNAC call (888) 240-3595 or email customerservice@cnac.com.
Can I refinance my loan with CNAC?
Refinancing options may be available depending on your loan terms and payment history.
How to get professional help with your CNAC problem
If you need help with CNAC, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.