CityPASS is a ticket package that offers discounted admission to major attractions in various cities, allowing visitors to save money and skip lines.
CityPASS Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about CityPASS
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with CityPASS
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
CityPASS mailing address
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
CityPASS executive customer service contacts
Primary Contact
Annie Allen
Vice President, Global Tourism Sales
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Annie.Allen@citypass.com
Secondary Contact
Sharon Munford
Customer Service Manager
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Sharon Munford@citypass.com
Chief Executive
Mike Gallagher
1201 W. Riverside Ave
Suite 201
Spokane, WA 99201
Mike.Gallagher@citypass.com
Does CityPASS have an online contact form?
Yes, you can find the online contact form here.
How can I contact CityPASS customer service?
Call (208) 787-4300.
Can I change or cancel my CityPASS order?
CityPASS tickets are generally non-refundable and non-exchangeable. However, you should review the terms and conditions or contact customer service at (208) 787-4300 for specific policies regarding changes or cancellations.
What should I do if I didn’t receive my CityPASS tickets?
If you did not receive your CityPASS tickets, first check your spam or junk email folders. If they are still missing, contact CityPASS customer service at (208) 787-4300 for assistance.
How do I get a refund for my CityPASS?
CityPASS tickets are usually non-refundable. If you believe you have a valid reason for a refund, contact customer at (208) 787-4300 service to discuss your situation and see if any exceptions can be made.
How to get professional help with your CityPASS problem
If you need help with CityPASS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help