Cedar Fair Customer Service Contacts

Cedar Fair is an amusement resort operator. It is headquartered in Sandusky, Ohio.

How to reach a person at Cedar Fair

Cedar Fair Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cedar Fair

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cedar Fair

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cedar Fair mailing address

One Cedar Point Drive
Sandusky, OH 44870

Cedar Fair social media channels

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Cedar Fair executive customer service contacts

Primary Contact
Justin Brady
Director of Resort Operations
One Cedar Point Drive
Sandusky, OH 44870
[email protected]
(419) 626-0830

Secondary Contact
Tim Fisher
Chief Operating Officer
One Cedar Point Drive
Sandusky, OH 44870
[email protected]

Brian Witherow
Vice President, General Manager
One Cedar Point Drive
Sandusky, OH 44870
[email protected]

Chief Executive
Richard Zimmerman
One Cedar Point Drive
Sandusky, OH 44870
[email protected]

Frequently asked questions about Cedar Fair

Does Cedar Fair have an online contact form?

Yes, you can find the online contact form here.

How can I contact Cedar Fair customer service?

What are the park hours?

Park hours vary by location and season. It’s best to check the official website of the specific Cedar Fair park you plan to visit for the most accurate and up-to-date hours of operation.

Can I buy tickets online?

Yes, tickets can be purchased online through the official Cedar Fair park website. Buying online often provides the benefit of discounted rates compared to purchasing at the gate.

What happens if I lose my season pass?

If you lose your season pass, visit the Guest Services office at the park. There may be a small replacement fee, and you will need to provide identification to confirm your purchase.

Are tickets refundable?

Generally, tickets and season passes are non-refundable. However, some parks may offer rain checks or exchanges in certain circumstances. Check the specific park’s policy for details.

Are Cedar Fair parks accessible to guests with disabilities?

Yes, Cedar Fair parks strive to accommodate all guests. They offer services such as wheelchair rentals, accessible parking, and ride access passes. Contact Guest Services for more detailed information.

Is there a lost and found at the parks?

Yes, each park has a lost and found department. Visit Guest Services or check the park’s website for information on how to report a lost item.

What measures are in place for guest safety?

Cedar Fair parks have comprehensive safety protocols, including ride inspections, trained staff, and security personnel. Guests are encouraged to follow all posted guidelines and instructions from staff.

Can I leave and re-enter the park on the same day?

Re-entry policies vary by park. Most parks allow re-entry with a hand stamp or by showing your ticket or season pass. Confirm with the park’s Guest Services upon arrival.

How to get professional help with your Cedar Fair problem

If you need help with Cedar Fair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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