Cadence Bank

Cadence Bank is a regional financial institution headquartered in Tupelo, Miss., providing banking and financial services primarily in the southern United States.

Telephone
Customer service : (888) 797-7711
Mailing address
201 South Spring Street
Tupelo, MS 38804
Website
cadencebank.com

What you need to know about Cadence Bank

Cadence Bank’s customer service response times can vary based on factors such as inquiry volume and the nature of the issue.

How to resolve a problem with Cadence Bank

Try self-service first

Use our proven resolution methods, or Cadence Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cadence Bank respond?

Phone support
Representatives are available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 5 p.m. (all times Central).

Call customer service at (888) 797-7711.
Email support
Cadence Bank does not provide a direct customer service email address; however, customers can reach out through an online email form available on the website.
Live chat
Cadence Bank provides live chat on its website for account holders who log into online banking accounts.
Social media
Cadence Bank’s customer service is active on social media platforms such as X and Facebook; however, response times may vary depending on inquiry volume and the platform used.

Here's how to reach Cadence Bank via social media.
Help center/FAQ
Cadence Bank’s help center and FAQ section provide immediate access to information on common banking questions.
Verified contacts

Cadence Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patrick Abbott
Customer Experience Director, Operations Executive, Relationship Manager
Secondary
Jeffrey Jaggers
Senior Executive Vice President, Chief Operating Officer
Chief Executive
James D. Rollins III
Chief Executive

Cadence Bank customer service policies

Cadence Bank's privacy policy explains how the company collects, uses, processes, and discloses personal information. Collected data may include names, email addresses, phone numbers, usernames, passwords, birth dates, billing and shipping addresses, and payment details. This information is used to process transactions, provide customer support, and send marketing communications. Cadence Bank may share personal information with third-party service providers for business operations but does not sell personal data. Security measures are in place to protect user information, and customers have options to manage data preferences.

Cadence Bank loyalty program

Cadence Bank does not have a loyalty program.

Frequently asked questions about Cadence Bank

Yes, BancorpSouth Bank merged with Cadence Bank in 2021, and the combined company now operates under the Cadence Bank name.
Cadence Bank operates branches primarily in the Southern U.S., including Mississippi, Texas, Alabama, Florida, Georgia and Tennessee.

Outdated info? Report it here