Cadence Bank is a regional financial institution headquartered in Tupelo, Mississippi, providing banking and financial services primarily in the southern United States.
Cadence Bank Responsiveness rating
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What you need to know about Cadence Bank
Cadence Bank’s customer service response times can vary based on factors such as inquiry volume and the nature of the issue.
- Cadence Bank’s customer service response times depend on the contact method, the volume of inquiries, and the type of issue.
- You can resolve a problem with Cadence Bank by using our insider guide or reaching out to executive contacts.
- Cadence Bank’s customer service policies are standard. Here are our frequently asked questions about Cadence Bank.
Cadence Bank customer service response times
Cadence Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 5 p.m. (all times Central). Call customer service at (800) 636-7622 or (888) 797-7711. |
| Email support | Cadence Bank does not provide a direct customer service email address; however, customers can reach out through an online email form available on the website. |
| Live chat | Cadence Bank does not offer live chat on its website; however, the feature becomes available once customers log into online banking accounts. |
| Social media | Cadence Bank’s customer service is active on social media platforms such as X and Facebook; however, response times may vary depending on inquiry volume and the platform used. Here’s how to reach Cadence Bank via social media. |
| Help center/FAQ | Cadence Bank’s help center and FAQ section provide immediate access to information on common banking questions. |
How to resolve a problem with Cadence Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cadence Bank mailing address
201 South Spring Street
Tupelo, MS 38804
Cadence Bank executive customer service contacts
Primary Contact
Patrick Abbott
Customer Experience Director, Operations Executive, Relationship Manager
201 South Spring Street
Tupelo, MS 38804
patrick.abbott@cadencebank.com
Secondary Contact
Jeffrey Jaggers
Senior Executive Vice President, Chief Operating Officer
201 South Spring Street
Tupelo, MS 38804
jeff.jaggers@cadencebank.com
Chief Executive
James D. Rollins III
201 South Spring Street
Tupelo, MS 38804
jr@cadencebank.com
How can I contact Cadence Bank customer service?
Call (800) 636-7622 or (888) 797-7711.
Did BancorpSouth merge with Cadence Bank?
Yes, BancorpSouth Bank merged with Cadence Bank in 2021, and the combined company now operates under the Cadence Bank name.
Where are Cadence Bank branches located?
Cadence Bank operates branches primarily in the Southern U.S., including states such as Mississippi, Texas, Alabama, Florida, Georgia, and Tennessee.
How to get professional help with your Cadence Bank problem
If you need help with Cadence Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.