Breeze Airways is a U.S.-based low-cost airline that primarily operates domestic routes with a simplified service model.
Breeze Airways Responsiveness rating
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What you need to know about Breeze Airways
Breeze Airways customer service is known for being accessible via multiple channels, including phone, email, and social media, but may have limited support compared to larger carriers. We receive occasional complaints about Breeze flights. Here’s a passenger who missed his flight because of poor communication from Breeze Airways. And here’s a lost luggage case.
- Depending on the method of contact, the volume of inquiries, and the nature of the issue, Breeze Airways customer service response times may vary.
- Through our executive contacts or our insider guide, you can resolve an issue with Breeze Airways.
- Our frequently asked questions about Breeze Airways provide insight into the standard customer service policies of the airline.
Breeze Airways customer service response times
Breeze Airways’ customer service response times can vary depending on the platform:
| Phone support | Phone support response times can range from a few minutes to longer wait times during peak periods, with customers typically waiting between 20 to 30 minutes. Call customer service at (501) 273-3931. |
| Email support | Email support responses may take several days, particularly during busy periods or following flight disruptions. Email Breeze Airways at get@flybreeze.com. |
| Live chat | Breeze offers live chat support through its website and mobile app, with response times typically ranging from a few minutes to longer during high-demand periods. |
| Social media | Breeze Airways responds to inquiries on platforms such as X and Facebook within a few hours, although response times may increase during busy periods. Here’s how to reach Breeze Airways via social media. |
| Help center/FAQ | Breeze’s website includes an FAQ section that provides quick, automated responses to common questions. |
How to resolve a problem with Breeze Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Breeze Airways mailing address
6340 S 3000 E
Cottonwood Heights, UT 84121
Breeze Airways loyalty program
Breeze Airways offers a loyalty program called BreezePoints, allowing customers to earn points based on the amount spent on flights. These points can be redeemed for future travel. BreezePoints can be earned on both paid fares and certain promotional offers, and can be used to pay for flights, seat upgrades, and other services provided by the airline.
Breeze Airways social media channels
Breeze Airways executive customer service contacts
Primary Contact
Laurie Meacham
Director Guest Empowerment
6340 S 3000 E
Cottonwood Heights, UT 84121
laurie.meacham@flybreeze.com
Secondary Contact
Shari Card
Manager Guest Empowerment
6340 S 3000 E
Cottonwood Heights, UT 84121
shari.card@flybreeze.com
Fiona Kiesel
Chief Guest Officer
6340 S 3000 E
Cottonwood Heights, UT 84121
fiona.kiesel@flybreeze.com
Chief Executive
David Neeleman
6340 S 3000 E
Cottonwood Heights, UT 84121
david.neeleman@flybreeze.com
How do I contact Breeze Airways?
Call (501) 273-3931 or email get@flybreeze.com.
Does Breeze Airways refund money?
No, if you cancel your flight, you will receive credit in the form of BreezePoints. However, this depends on the type of ticket you booked.
Where does Breeze Airways serve?
Key cities served by the airline include New York, Providence, Pittsburgh, Richmond, Norfolk, Charleston, Savannah, Jacksonville, Palm Beach, and Tampa.
How do I change my flight on Breeze Airways?
- Visit the Breeze Airways website.
- Log in to your account.
- Locate the “Manage Booking” or “My Trips” section.
- Follow the on-screen instructions to modify your booking.
Why are Breeze Airways flights so cheap?
Breeze Airways primarily operates from secondary airports, which are less congested and charge lower fees to airlines.
Does Breeze Airways allow free carry-ons?
Yes, all passengers on Breeze Airways are allowed one personal item at no extra charge.
Does Breeze Airways charge to change your flight?
No, Breeze Airways does not charge a change or cancellation fee.
Breeze Airways customer service policies
What does Breeze Airways' privacy policy cover?
Breeze Airways’ privacy policy outlines how the airline collects, uses, and protects personal information provided by customers.
What does Breeze Airways' guest service plan include?
Breeze Airways’ guest service plan outlines the airline’s procedures for handling flight disruptions, cancellations, refunds, and customer assistance.
What does Breeze Airways' contract of carriage policy cover?
Breeze Airways’ contract of carriage policy outlines the terms and conditions of travel, including passenger rights, responsibilities, and the airline’s obligations concerning flights, cancellations and refunds.
Breeze Airways self-service links
Can I manage my own booking?
Can I check in online?
Yes, Breeze Airways’ self-service check-in allows passengers to check in online, select seats, and receive a boarding pass before the flight.
How can I check my flight status?
Breeze Airways self-service option allows passengers to check the status of flights, including delays and cancellations.
How to get professional help with your Breeze Airways problem
If you need help with Breeze Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Breeze Airways?
Submit your review | |
No stars here. Rude staff, we checked my infant daughter’s car seat, they didn’t put it on the plane, no problem most airlines provide loaners, the customer service at Breeze Provo was dismissive & said breeze does not provide help with car seats when it is their fault it didn’t make it on the plane. Provo on a Thursday at 11 pm. All stores closed. Baggage desk gate closed so can’t even see if anyone at the airport customer service has one to rent or borrow. Customer service has taken 2 hours to respond by text since they don’t provide a number to speak on the phone. Now we legally & safely cannot leave the airport at midnight with our child.
