Breeze Airways
Breeze Airways is a U.S.-based low-cost airline that operates point-to-point flights across the U.S., Mexico, the Caribbean, and Costa Rica, with most routes serving underserved medium-sized cities.
What you need to know about Breeze Airways
Breeze flights customer service is inconsistent in terms of response times and resolution. Here's a passenger who missed his flight because of poor communication from Breeze Airways. And here's a lost luggage case.
- Breeze Airways customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Breeze Airways with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Breeze Airways.
How to resolve a problem with Breeze Airways
Try self-service first
Use our proven resolution methods, or Breeze Airways’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Breeze Airways respond?
Phone support
Phone support response times can range from a few minutes to longer wait times during peak periods, with customers typically waiting between 20 to 30 minutes. Call customer service at (501) 273-3931.
Email support
Email support responses may take several days, particularly during busy periods or following flight disruptions. Email Breeze Airways at get@flybreeze.com.
Live chat
Breeze offers live chat support through its website and mobile app, with response times typically ranging from a few minutes to longer during high-demand periods.
Social media
Breeze Airways responds to inquiries on platforms such as X and Facebook within a few hours, although response times may increase during busy periods. Here’s how to reach Breeze Airways via social media.
Help center/FAQ
Breeze's website includes an FAQ section that provides quick, automated responses to common questions.
Verified contacts
Breeze Airways customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Breeze Airways self-service links
You can manage your Breeze Airways booking online by signing in to Manage Trip on flybreeze.com or through the Breeze Airways mobile app. From Manage Trip, you can change a flight, add a checked or carry-on bag, choose or upgrade a seat, apply BreezePoints or travel credits, and add passenger information. Some changes are restricted within 24 hours of departure, and not every fare type is changeable — Nice fares incur a fare difference and a non-refundable change handled as BreezePoints, while Nicest fares offer the most flexibility.
Breeze Airways customer service policies
Breeze Airways' privacy policy describes what personal information the airline collects through bookings, the website, the mobile app, and the BreezePoints program, and how that information is used for ticketing, payments, marketing, and required government reporting. It explains how Breeze shares data with service providers, airport and security authorities, and corporate affiliates, and outlines the choices guests have over marketing communications, cookies, and certain sales of personal data under California and other state privacy laws.
Breeze Airways loyalty program
Breeze Airways offers a loyalty program called Breezy Rewards, allowing customers to earn points based on the amount spent on flights. These points can be redeemed for future travel. BreezePoints can be earned on both paid fares and certain promotional offers, and can be used to pay for flights, seat upgrades, and other services provided by the airline.
Frequently asked questions about Breeze Airways
Call (501) 273-3931 or email get@flybreeze.com.
No, if you cancel your flight, you will receive credit in the form of BreezePoints. However, this depends on the type of ticket you booked.
Key cities served by the airline include New York, Providence, Pittsburgh, Richmond, Norfolk, Charleston, Savannah, Jacksonville, Palm Beach, and Tampa.
- Visit the Breeze Airways website.
- Log in to your account.
- Locate the "Manage Booking" or "My Trips" section.
- Follow the on-screen instructions to modify your booking.
Breeze Airways primarily operates from secondary airports, which are less congested and charge lower fees to airlines.
Yes, all passengers on Breeze Airways are allowed one personal item at no extra charge.
No, Breeze Airways does not charge a change or cancellation fee.
It depends on the fare and the reason. If you cancel within 24 hours of booking and your flight is at least 7 days away, Breeze Airways gives you a refund to the original form of payment. Outside that window, Nice and Nicer fares are refunded as BreezePoints rather than cash; Nicest fares can be canceled for a refund to the original form of payment up to 15 minutes before departure. If Breeze cancels your flight or makes a significant schedule change, you are entitled to a cash refund under U.S. DOT rules regardless of fare type — if Breeze offers only BreezePoints in that situation, you can push back and cite the DOT refund rule.
Breeze Airways is a text-first airline. Texting (501) 273-3931 typically connects you to a guest empowerment agent in a few minutes, faster than calling. The same number takes voice calls daily, from approximately 4 a.m. to 11 p.m. eastern time. Email at get@flybreeze.com is slower (1 to 5 business days). Public posts on X or Facebook can sometimes prompt a faster response when text and phone wait times are long during irregular operations.
When Breeze Airways cancels your flight or makes a significant schedule change, you can choose to be rebooked at no cost or to receive a refund to the original form of payment, regardless of fare type. If Breeze offers only BreezePoints, you can decline and request a cash refund. Breeze is not part of an interline agreement with most other airlines, so if Breeze cannot rebook you on its own schedule within a reasonable time, your most practical option is usually a refund and a new booking on another carrier.
Report the issue at the Breeze Airways ticket counter before leaving the airport — claims filed later are significantly harder to support. Keep the file reference Breeze issues, and follow up by texting (501) 273-3931 with that reference. Under federal rules, U.S. domestic checked-bag liability is capped at $4,700 per passenger as of 2025, and Breeze must refund the checked-bag fee if your bag is delayed beyond the threshold (12 hours for a domestic flight on a U.S. carrier). If Breeze does not respond, you can escalate to the U.S. Department of Transportation.
Nice is the bare-bones Breeze Airways fare: a personal item only, no advance seat selection, and changes and cancellations refunded as BreezePoints. Nicer adds a carry-on, a checked bag, and a standard seat assignment. Nicest is the front-cabin fare: a wider seat, two checked bags, priority boarding, complimentary drinks and snacks, and the right to cancel for a refund to the original form of payment up to 15 minutes before departure. Check the specific fare in Manage Trip, since inclusions can vary by route.
Breeze Airways operates a point-to-point network and adjusts routes frequently based on demand and aircraft availability. When Breeze drops a route mid-itinerary, U.S. DOT rules entitle you to a refund to the original form of payment if you choose not to be rebooked. If you booked a connecting itinerary through Breeze and only one leg is canceled, you can still request a full refund for the entire ticket — you are not required to accept a partial credit.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 4, 2021. Updated May 29, 2026.