Breeze Airways is a U.S.-based low-cost airline that operates point-to-point flights across the U.S., Mexico, the Caribbean, and Costa Rica, with most routes serving underserved medium-sized cities.
Phone support response times can range from a few minutes to longer wait times during peak periods, with customers typically waiting between 20 to 30 minutes. Call customer service at (501) 273-3931.
Email support
Email support responses may take several days, particularly during busy periods or following flight disruptions. Email Breeze Airways at get@flybreeze.com.
Live chat
Breeze offers live chat support through its website and mobile app, with response times typically ranging from a few minutes to longer during high-demand periods.
You can manage your Breeze Airways booking online by signing in to Manage Trip on flybreeze.com or through the Breeze Airways mobile app. From Manage Trip, you can change a flight, add a checked or carry-on bag, choose or upgrade a seat, apply BreezePoints or travel credits, and add passenger information. Some changes are restricted within 24 hours of departure, and not every fare type is changeable — Nice fares incur a fare difference and a non-refundable change handled as BreezePoints, while Nicest fares offer the most flexibility.
Breeze Airways customer service policies
Breeze Airways'privacy policy describes what personal information the airline collects through bookings, the website, the mobile app, and the BreezePoints program, and how that information is used for ticketing, payments, marketing, and required government reporting. It explains how Breeze shares data with service providers, airport and security authorities, and corporate affiliates, and outlines the choices guests have over marketing communications, cookies, and certain sales of personal data under California and other state privacy laws.
Breeze Airways loyalty program
Breeze Airways’ loyalty program, Breezy Rewards, was relaunched in January 2026 with four elite status tiers (Breezy 1, Breezy 2, Breezy 3, and Breezy Club) based on Qualifying BreezePoints earned in a calendar year. Members earn BreezePoints on paid fares at rates that vary by fare bundle, and points can be redeemed either as a flat-value discount on a future flight or for award flights whose point value can vary by date and route. Breeze also offers a co-branded Breeze Easy Visa credit card (launched in 2024) that can earn bonus BreezePoints.
No, if you cancel your flight, you will receive credit in the form of BreezePoints. However, this depends on the type of ticket you booked.
Key cities served by the airline include New York, Providence, Pittsburgh, Richmond, Norfolk, Charleston, Savannah, Jacksonville, Palm Beach, and Tampa.
Locate the "Manage Booking" or "My Trips" section.
Follow the on-screen instructions to modify your booking.
Breeze Airways primarily operates from secondary airports, which are less congested and charge lower fees to airlines.
Yes, all passengers on Breeze Airways are allowed one personal item at no extra charge.
No, Breeze Airways does not charge a change or cancellation fee.
It depends on the fare and the reason. If you cancel within 24 hours of booking and your flight is at least 7 days away, Breeze Airways gives you a refund to the original form of payment. Outside that window, Nice, Nicer, and Nicest fares are generally refunded as BreezePoints (flight credit) rather than cash. If Breeze cancels your flight or makes a significant schedule change, you are entitled to a cash refund under U.S. DOT rules regardless of fare type — if Breeze offers only BreezePoints in that situation, you can push back and cite the DOT refund rule.
Breeze Airways is a text-first airline. Texting (501) 273-3931 typically connects you to a guest empowerment agent in a few minutes, faster than calling. The same number takes voice calls daily, from approximately 4 a.m. to 11 p.m. eastern time. Email at get@flybreeze.com is slower (1 to 5 business days). Public posts on X or Facebook can sometimes prompt a faster response when text and phone wait times are long during irregular operations.
When Breeze Airways cancels your flight or makes a significant schedule change, you can choose to be rebooked at no cost or to receive a refund to the original form of payment, regardless of fare type. If Breeze offers only BreezePoints, you can decline and request a cash refund. Breeze is not part of an interline agreement with most other airlines, so if Breeze cannot rebook you on its own schedule within a reasonable time, your most practical option is usually a refund and a new booking on another carrier.
Report the issue at the Breeze Airways ticket counter before leaving the airport — claims filed later are significantly harder to support. Keep the file reference Breeze issues, and follow up by texting (501) 273-3931 with that reference. Under federal rules, U.S. domestic checked-bag liability is capped at $4,700 per passenger as of 2025, and Breeze must refund the checked-bag fee if your bag is delayed beyond the threshold (12 hours for a domestic flight on a U.S. carrier). If Breeze does not respond, you can escalate to the U.S. Department of Transportation.
Nice is the bare-bones Breeze Airways fare: a personal item only, no advance seat selection, and changes and cancellations refunded as BreezePoints (flight credit). Nicer adds a carry-on, a checked bag, and a standard seat assignment. Nicest is the front-cabin fare (branded "Breeze Ascent"): a wider seat, two checked bags, priority boarding, and complimentary drinks and snacks; like other fares, cancellations are generally refunded as BreezePoints rather than cash, except under the standard 24-hour booking window or when Breeze itself cancels or significantly changes the flight. Check the specific fare in Manage Trip, since inclusions can vary by route.
Breeze Airways operates a point-to-point network and adjusts routes frequently based on demand and aircraft availability. When Breeze drops a route mid-itinerary, U.S. DOT rules entitle you to a refund to the original form of payment if you choose not to be rebooked. If you booked a connecting itinerary through Breeze and only one leg is canceled, you can still request a full refund for the entire ticket — you are not required to accept a partial credit.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 4, 2021. Updated November 6, 2026.
