Billabong Customer Service Contacts

Billabong, operated by Liberated Brands, collects personal information to process orders, provide customer support, personalize marketing, and enhance services. This information may be shared with affiliates and service providers for operational purposes. Billabong also uses cookies and may share data with advertising partners for targeted advertising. Users can opt out of such data sharing through the “Do Not Sell or Share My Personal Information” page.

Billabong’s terms of use govern access to and use of the website and services. By using the site or making a purchase, users agree to comply with the stated conditions, which address user behavior, intellectual property rights, and liability limitations. The Terms also outline order processing, return, and exchange policies. Billabong may modify the Terms at any time, and continued use of the site indicates acceptance of those changes.

To track a Billabong shipment, refer to the shipping confirmation email received after the order ships; this email includes a tracking number and a link to the tracking page. Alternatively, log into the Billabong customer account to view order status and tracking details. Please note that tracking information may take up to 8 hours to become active after the order is processed.

To return a product purchased from Billabong’s online store, initiate the process within 30 days of the original ship date by visiting the returns portal. Enter the order number and shipping ZIP code, select the item(s) to return, specify the quantity and reason, and follow the provided instructions. Items must be in 100 percent resalable condition, and a $7.50 restocking fee applies to refunds. Exchanges are allowed for a different size of the same style and color, subject to availability. Final Sale items are not eligible for return or exchange.