carsten.keller@chrono24.com

Billabong is a surf and lifestyle apparel brand owned by Authentic Brands Group and operated through regional licensees.

Telephone

Main : (844) 790-2278

customerservice@billabong.com

Mailing address

5600 Argosy Ave, Suite 100
Huntington Beach, CA 92649

Website

billabong.com

What you need to know about carsten.keller@chrono24.com

Customer service experiences with Billabong can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Billabong’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Billabong with our insider guide or through our executive contacts.
Billabong's customer service policies are standard. Here are our frequently asked questions about Billabong.

How to resolve a problem with carsten.keller@chrono24.com

Try self-service first

Use our proven resolution methods, or carsten.keller@chrono24.com’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does carsten.keller@chrono24.com respond?

Phone support

Call Billabong customer service at (844) 790-2278.

Billabong customer service is available Monday through Friday from 9 a.m. to 6 p.m. Pacific time.

Email support

For online orders and general inquiries, you can email customerservice@billabong.com.

Online contact form

Billabong customer service does not have an online contact form.

Live chat support

Billabong customer service does not offer live chat support.

Social media

Billabong is active on various social media platforms.

Here's how to reach Billabong via social media.

Verified contacts

carsten.keller@chrono24.com customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Kelly Normandin

VP and GM

Kelly.Normandin@billabong.com

Secondary

Milica Preston

COO

Milica.Preston@billabong.com

Chief Executive

Ansem Riku

Chief Executive

Ansem.Riku@billabong.com

carsten.keller@chrono24.com self-service links

To track a Billabong shipment, refer to the shipping confirmation email received after the order ships; this email includes a tracking number and a link to the tracking page. Alternatively, log into the Billabong customer account to view order status and tracking details. Please note that tracking information may take up to 8 hours to become active after the order is processed.

carsten.keller@chrono24.com customer service policies

Billabong, operated by Liberated Brands, collects personal information to process orders, provide customer support, personalize marketing, and enhance services. This information may be shared with affiliates and service providers for operational purposes. Billabong also uses cookies and may share data with advertising partners for targeted advertising. Users can opt out of such data sharing through the "Do Not Sell or Share My Personal Information" page.

carsten.keller@chrono24.com loyalty program

Billabong does not have a loyalty program.

Frequently asked questions about Billabong

Billabong is owned by Authentic Brands Group (ABG), a global brand management company that acquired Billabong's former parent, Boardriders, in 2023. Following the acquisition, ABG licenses the Billabong brand to regional operators. In the United States, the brand was previously managed by Liberated Brands, which filed for Chapter 11 bankruptcy in February 2025. Subsequently, ABG reassigned the U.S. license to O5 Apparel.

Call Billabong customer service at (844) 790-2278 or email customerservice@billabong.com.

Billabong customer service is available Monday through Friday from 9 a.m. to 6 p.m. Pacific time.

No, Billabong does not have an online contact form.

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