BareMinerals Customer Service Contacts

BareMinerals creates makeup products using mineral-based ingredients. Its product range includes foundations, powders, concealers, blushes, eye shadows, and skin care items.

How to reach a person at BareMinerals

BareMinerals Responsiveness rating

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3/5

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What you need to know about BareMinerals

BareMinerals customer service response times


BareMinerals’ customer service response times are generally prompt, though they can vary depending on the support channel and overall demand. However, here’s a general idea of what to expect:

Phone supportBareMinerals’ customer service phone support generally provides timely assistance, but response times can fluctuate based on call demand. Call customer service at (888) 795-4747.
Email supportBareMinerals’ customer service email support typically responds within a few business days, though response times can vary based on inquiry volume. Email BareMinerals at customerservice@bareminerals.com.
Live chatBareMinerals’ live chat support typically offers swift assistance, though response times can vary depending on current demand.
Social mediaBareMinerals’ social media customer service typically offers fast responses, though the time may vary depending on the platform and the volume of messages received. Here’s how to reach BareMinerals via social media.
Help center/FAQBareMinerals’ help center and FAQ support provide immediate access to information, so no wait time is needed unless further assistance is required.

How to resolve a problem with BareMinerals

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

BareMinerals mailing address

500 Fifth Avenue
26th Floor
New York, NY 10110

BareMinerals loyalty program

BareMinerals’ Good Rewards program lets customers earn points on every purchase, which can be redeemed for discounts, free products, and exclusive offers. Members can also receive birthday rewards, early access to sales, and special promotions. Points are earned based on the purchase amount, and the program offers tiers for additional benefits.

BareMinerals social media channels

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BareMinerals executive customer service contacts

Primary Contact
Diane Miles
President
500 Fifth Avenue
26th Floor
New York, NY 10110
dmiles@bareescentuals.com

LinkedIn

Secondary Contact
Andrew Molloy
Senior Director Information Technology, Integrated Customer Experience
500 Fifth Avenue
26th Floor
New York, NY 10110
amolloy@bareescentuals.com

LinkedIn

Chief Executive
Leslie Blodgett
500 Fifth Avenue
26th Floor
New York, NY 10110
lblodgett@bareescentuals.com

LinkedIn

BareMinerals customer service policies

What is BareMinerals' privacy policy?

BareMinerals’ privacy policy explains how customer information is collected, used, and protected when interacting with the website. The company gathers personal details such as names, email addresses, and payment information for processing orders and offering personalized experiences. The policy also describes how cookies and tracking technologies are used to enhance site functionality. BareMinerals ensures that customer data is safeguarded with industry-standard security measures. Additionally, it outlines customer rights regarding data access and deletion.

 

What is BareMinerals' return policy?

BareMinerals’ return policy allows customers to return products within 60 days of purchase for a full refund, provided the items are unused and in original condition. If products are used or opened, the company offers exchanges or store credit. Certain exclusions apply, such as gift cards or final sale items. Returns can be made through the website’s return portal or via customer service call or email at (888) 795-4747 or customerservice@bareminerals.com. BareMinerals offers free return shipping for U.S. orders.

What is BareMinerals' shipping policy?

BareMinerals’ shipping policy provides details on shipping methods, rates, and delivery times. Free standard shipping is available on orders over a specified amount, with additional options for expedited shipping. Orders are typically processed within 1 to 2 business days, and delivery times vary based on the chosen shipping method. International shipping is available to select countries, with specific charges and customs fees. Tracking information is provided for all orders to help customers monitor the shipments.

 

What are BareMinerals' terms and conditions?

BareMinerals’ terms and conditions govern the use of the website and the purchasing process. By using the site, customers agree to the terms, including rules for making purchases, returns, and account management. The terms also cover intellectual property rights, disclaimers of liability, and limitations on the company’s responsibilities. Customers are required to provide accurate information, and BareMinerals reserves the right to modify or terminate services.

How can I track my BareMinerals order?

Log in to your account on the website and visit the “Order History” section. Find the tracking number for your order, along with a link to track the shipment. If you checked out as a guest, you can use the tracking number provided in your order confirmation email.

How can I update my account information on BareMinerals?

Log in to your account and navigate to the “Account Settings” section. Update your personal details, such as your name, address, email, and payment information.

How do I redeem my BareMinerals rewards points?

Log in to your account and go to the “Good Rewards” section. View your points balance and apply them to your next purchase during checkout. Select the number of points you’d like to use, and the corresponding discount will be applied to the order.

Frequently asked questions about BareMinerals

What is the relationship between BareMinerals and Bare Escentuals?

BareMinerals was originally a product line created by Bare Escentuals, which was the parent company. In 2009, Bare Escentuals rebranded itself as BareMinerals, focusing on its mineral-based makeup products. Both names refer to the same company, with BareMinerals becoming the brand’s primary identity.

How can I contact BareMinerals customer service?

Does BareMinerals have an online chat service?

Yes, BareMinerals can be contacted via an online chat service.

How to get professional help with your BareMinerals problem

If you need help with BareMinerals, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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