Bank of the Sierra is a community bank based in California that provides personal and business banking services, including checking and savings accounts, loans, and online banking.
Bank of the Sierra Responsiveness rating
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What you need to know about Bank of the Sierra
The company responds to most customer complaints in a satisfactory manner.
- Bank of the Sierra’s customer service response times may vary depending on the contact method, inquiry volume, and issue complexity.
- You can address and resolve issues with Bank of the Sierra using our insider guide or the company’s executive contacts.
- Bank of the Sierra’s customer service policies are standard. Here are our frequently asked questions about Bank of the Sierra.
Bank of the Sierra customer service response times
Bank of the Sierra’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 7:30 a.m. to 6 p.m. (Pacific time) Call customer service at (888) 454-2265. |
| Email support | Bank of the Sierra does not provide a dedicated customer service email address on its website. Instead, customers are encouraged to use the online contact form for inquiries. |
| Live chat | Bank of the Sierra does not currently provide a live chat option on its website. |
| Social media | Bank of the Sierra maintains official social media accounts but does not guarantee customer service responses through these platforms. While the bank may interact with customers, inquiries should be directed to official support channels such as phone, the online contact form, or secure messaging within online banking. |
| Help center/FAQ | Bank of the Sierra does not have a dedicated help center or FAQ page readily available on its website. However, customers can find helpful information by visiting the Support section or contacting customer service directly. |
How to resolve a problem with Bank of the Sierra
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Bank of the Sierra mailing address
86 North Main Street
Porterville, CA 93257
Bank of the Sierra executive customer service contacts
Primary Contact
Megan Fancher
Operations Manager
86 North Main Street
Porterville, CA 93257
mfancher@bankofthesierra.com
Secondary Contact
Mona Carr
Senior Vice President
86 North Main Street
Porterville, CA 93257
mcarr@bankofthesierra.com
Chief Executive
Kevin McPhaill
86 North Main Street
Porterville, CA 93257
kmcphaill@bankofthesierra.com
How can I contact Bank of the Sierra customer service?
Call (888) 454-2265.
Does Bank of the Sierra have a mobile app?
Yes! The Bank of the Sierra mobile app is available for both iOS and Android devices. It allows users to check balances, transfer funds, and deposit checks.
How do I report a lost or stolen debit card?
Call (888) 454-2265 immediately to report a lost or stolen card, or visit a branch for assistance.
How to get professional help with your Bank of the Sierra problem
If you need help with Bank of the Sierra, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.