Aon Affinity Worldwide
Aon Affinity Worldwide is a travel insurance company based in Garden City, N.Y.
Telephone
Main : (516) 342-2500
Customer Service : (800) 797-4514
Toll Free : (800) 382-6841
Email
What you need to know about Aon Affinity Worldwide
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aon Affinity Worldwide
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Verified contacts
Aon Affinity Worldwide customer service executives
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Frequently asked questions about Aon Affinity Worldwide Customer Service Contacts
Aon Affinity Worldwide and BerkelyCare Travel Insurance are closely related entities, operating under the larger umbrella of Aon, a global professional services firm.
Aon Affinity Worldwide is part of Aon, focused on designing and administering customized insurance programs and specialty insurance products.
BerkelyCare is Aon Affinity's travel insurance brand.
Call (800) 797-4514 or email info@aon.com.
You can purchase travel insurance through the website, by calling customer service at info@aon.com, or through a travel agent.
Coverage varies by policy, but common benefits include trip cancellation/interruption, emergency medical and dental, baggage loss/delay, travel delay, and emergency evacuation. Review your policy details for specific coverage information.
File a claim online through the Aon Affinity or BerkelyCare website, or by calling customer service at info@aon.com. Make sure to have all necessary documentation, such as receipts, medical records, and proof of loss, to support your claim.
Required documentation typically includes proof of purchase for travel expenses, receipts for any additional costs incurred, medical reports for health-related claims, and any relevant correspondence (e.g., emails confirming flight cancellations).
Claim processing times can vary, but generally, it takes about 30 days from the date of submission if all required documents are provided. More complex claims or missing documentation can extend this timeframe.
If you need emergency assistance, contact the 24/7 emergency assistance hotline provided in your policy documents. They can help with medical referrals, emergency evacuations, and other urgent issues.
Call (800) 797-4514 or email info@aon.com.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 10, 2015. Updated August 23, 2025.