Aon Affinity Worldwide Customer Service Contacts

Berkely is a division of Aon Affinity Worldwide, focused exclusively on insurance programs for the travel industry.

How to reach a person at Aon Affinity Worldwide

Customer Service: (800) 797-4514

Toll Free: (800) 382-6841

Aon Affinity Worldwide Responsiveness rating


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What you need to know about Aon Affinity Worldwide

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Aon Affinity Worldwide

This guide on how to solve a customer service problem will help you resolve most problems with Aon Affinity Worldwide/BerkelyCare Travel Insurance. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aon Affinity Worldwide mailing address

900 Stewart Ave
Garden City, NY 11530

Aon Affinity Worldwide executive customer service contacts

Primary Contact
Michele Dawson
Vice President Claims
900 Stewart Ave
Garden City, NY 11530


Secondary Contact
Steve Lauro
Vice President
900 Stewart Ave
Garden City, NY 11530


Chief Executive
Beth Godlin
900 Stewart Ave
Garden City, NY 11530


Kathlyn Thompson, administrative assistant: (516) 342-2729

Frequently asked questions about Aon Affinity Worldwide Customer Service Contacts

What is the relationship between Aon Affinity Worldwide?

Aon Affinity Worldwide and BerkelyCare Travel Insurance are closely related entities, operating under the larger umbrella of Aon plc, a global professional services firm.

Aon Affinity Worldwide is part of Aon, focused on designing and administering customized insurance programs and specialty insurance products.

BerkelyCare is Aon Affinity’s travel insurance brand.

How can I contact Aon Affinity Worldwide customer service?

How can I purchase travel insurance from Aon Affinity?

You can purchase travel insurance through the website, by calling customer service at, or through a travel agent.

What does my travel insurance policy cover?

Coverage varies by policy, but common benefits include trip cancellation/interruption, emergency medical and dental, baggage loss/delay, travel delay, and emergency evacuation. Review your policy details for specific coverage information.

How do I file a claim with Aon Affinity?

File a claim online through the Aon Affinity or BerkelyCare website, or by calling customer service at Make sure to have all necessary documentation, such as receipts, medical records, and proof of loss, to support your claim.

What documentation is required to file a claim?

Required documentation typically includes proof of purchase for travel expenses, receipts for any additional costs incurred, medical reports for health-related claims, and any relevant correspondence (e.g., emails confirming flight cancellations).

How long does it take to process a claim?

Claim processing times can vary, but generally, it takes about 30 days from the date of submission if all required documents are provided. More complex claims or missing documentation can extend this timeframe.

What should I do if I need emergency assistance while traveling?

If you need emergency assistance, contact the 24/7 emergency assistance hotline provided in your policy documents. They can help with medical referrals, emergency evacuations, and other urgent issues.

What should I do if I lose my insurance documents?

How to get professional help with your Aon Affinity Worldwide problem

If you need help with Aon Affinity Worldwide, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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