Allied Van Lines provides relocation services for individuals and businesses. It offers local, long-distance and international moving options, along with storage and packing services.
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What you need to know about Allied Van Lines
Allied Van Lines customer service provides assistance with moving quotes, scheduling, tracking, and support for residential and commercial relocations.
- You can address an issue with Allied Van Lines either through our executive contacts or by using our insider guide.
- The method of contact, volume of inquiries, and nature of the issue can all affect the response times of Allied Van Lines customer service.
- Allied Van Lines customer service policies follow standard practices. Below, you’ll find our frequently asked questions about the company.
Allied Van Lines customer service response times
Allied Van Lines’ customer service response time can vary depending on the method of contact. Generally, phone inquiries may receive a response within a few minutes, while email or online form submissions can take 24 to 48 hours for a reply. However, here’s a general idea of what to expect:
| Phone support | Response time for phone support is typically around 5 to 10 minutes, though it can vary depending on call volume and time of day. Call the customer service at (800) 470-2851. |
| Email support | Response time for email support is typically 24 to 48 hours, although it may vary depending on the volume of inquiries and the nature of the request. You can email Allied Van Lines at custsvc@alliedvan.com. |
| Live chat | Response time for live chat support is typically quick, often within a few minutes. |
| Social media | Response time on social media is typically within a few hours, though it may take up to 24 hours depending on the platform and inquiry volume. Here’s how to reach Allied Van Lines via social media. |
| Help center/FAQ | Response time for help center/FAQ support is immediate, as the information is available online for self-service. For more specific or complex inquiries, it may take up to 24 to 48 hours to receive a response if further assistance is required. |
How to resolve a problem with Allied Van Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Allied Van Lines mailing address
1 Allied Drive
Oakbrook Terrace, IL 60181
Allied Van Lines executive customer service contacts
Primary Contact
Shannon Barry Dowd
Vice President, Customer Experience and Operations
1 Allied Drive
Oakbrook Terrace, IL 60181
shannon.dowd@sirva.com
Secondary Contact
Robert Olmsted
Chief Operating Officer
1 Allied Drive
Oakbrook Terrace, IL 60181
robert.olmsted@sirva.com
Chief Executive
Tom Oberdorf
1 Allied Drive
Oakbrook Terrace, IL 60181
tom.oberdorf@sirva.com
What is the relationship between Allied Van Lines and Sirva Group?
Sirva Group is the parent company of Allied Van Lines.
How can I contact Allied Van Lines customer service?
To contact Allied Van Lines call (800) 470-2851 or email custsvc@alliedvan.com.
Does Allied Van Lines have an online chat service?
Yes, Allied Van Lines can be contacted via an online chat service.
How to get professional help with your Allied Van Lines problem
If you need help with Allied Van Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.