Aidvantage manages federal student loan accounts on behalf of the U.S. Department of Education, handling billing, payments, and borrower communications as an approved federal loan servicer. It operates as the student loan servicing arm of Maximus Federal Services Inc.
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What you need to know about Aidvantage
Aidvantage generally responds to customer service issues in a satisfactory manner.
- Aidvantage’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aidvantage with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Aidvantage.
Aidvantage customer service response times
| Phone support (800) 722-1300 | Response times: Aidvantage can be hard to get in contact with. Availability: Phone support is available Monday from 8 a.m. to 11 p.m., Tuesday through Friday from 8 a.m. to 8 p.m., and Saturday from 10 a.m. to 2 p.m. Eastern time. |
| Email support | Response times: Aidvantage can be hard to get in contact with. Availability: Email support is available Monday from 8 a.m. to 11 p.m., Tuesday through Friday from 8 a.m. to 8 p.m., and Saturday from 10 a.m. to 2 p.m. Eastern time. |
| Live chat support | Response times: Aidvantage can be hard to get in contact with. Availability: Live chat support is available Monday from 8 a.m. to 11 p.m., Tuesday through Friday from 8 a.m. to 8 p.m., and Saturday from 10 a.m. to 2 p.m. Eastern time. |
| Social media | |
| Help center/FAQ |
How to resolve a problem with Aidvantage
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aidvantage mailing address
General correspondence
P.O. Box 300001
Greenville, TX 75403-3001
Loan payments
P.O. Box 4450
Portland, OR 97208-4450
Aidvantage executive customer service contacts
Primary Contact
Peg Loos
Senior Director Of Operations
1891 Metro Center Dr
Reston, VA 20190
pegloos@maximus.com
Secondary Contact
Karen Emge
Senior Manager, CCO Customer Service
1891 Metro Center Dr
Reston, VA 20190
karen.emge@maximus.com
Chief Executive
Bruce Caswell
1891 Metro Center Dr
Reston, VA 20190
brucecaswell@maximus.com
How do I call Aidvantage customer service?
Phone: (800) 722-1300
Monday 8 a.m. to 9 p.m.
Tuesday and Wednesday 8 a.m. to 8 p.m.
Thursday and Friday 8 a.m. to 6 p.m.
TDD: (877) 713-3833
Monday 8 a.m. to 9 p.m.
Tuesday and Wednesday 8 a.m. to 8 p.m.
Thursday and Friday 8 a.m. to 6 p.m.
International: 001-317-806-0580
Monday 8 a.m. to 9 p.m.
Tuesday and Wednesday 8 a.m. to 8 p.m.
Thursday and Friday 8 a.m. to 6 p.m.
Monday to Friday, 8 a.m. to 5 p.m. Eastern time.
CollegeServ: (888) 272-4665
Monday to Thursday: 8 a.m. to 9 p.m. Eastern time
Friday: 8 a.m. to 8 p.m. Eastern time.
Electronic Services: (800) 348-4606
Monday to Friday: 8 a.m. to 5 p.m. Eastern time.
Military benefits: (855) 284-4879
Monday to Thursday: 8 a.m. to 9 p.m. Eastern time
Friday: 8 a.m. to 8 p.m. Eastern time.
What is the fax number for Aidvantage?
Customer service: (866) 266-0178
International: (570) 706-8563
CollegeServ: (800) 828-0250
Military benefits: (800) 848-1949
What is Aidvantage email address?
CollegeServ: collegeserv@aidvantage.com
Military benefits: militarybenefits@aidvantage.com
Electronic Services: ESNAVI@aidvantage.com
Is Aidvantage doing loan forgiveness?
Aidvantage provides options for loan forgiveness in certain situations:
- Teacher Loan Forgiveness
- Eligibility: Teaching full-time for five consecutive academic years at a low-income elementary or secondary school or an educational service agency.
- Amount: You may qualify for up to $5,000 in forgiveness.
- If you meet the criteria as a “highly qualified teacher,” you could be eligible for up to $17,500.
- Applies to: Direct Loans or Federal Family Education Loan Program (FFELP) loans.
- Public Service Loan Forgiveness (PSLF)
- Eligibility: Working full-time for a government or non-profit organization.
- Requirements:
- Make 120 qualifying monthly payments under an approved repayment plan.
- Be employed full-time by an eligible employer at the time of forgiveness.
- Amount: Forgiveness of your remaining loan balance.
- Total and Permanent Disability (TPD) Discharge
- Amount: Your loans will be canceled, and you won’t need to repay them.
- Proof of Disability:
- Veterans: Submit proof from the Department of Veterans Affairs showing unemployment due to a service-connected disability.
- SSDI or SSI Recipients: Provide documentation confirming your benefits.
- Physician Certification: A licensed doctor must certify that you are totally and permanently disabled.
- Discharge Due to Death
- Eligibility: The borrower’s death.
- Requirement: Provide a death certificate or official proof of death.
What is the grace period for Aidvantage payments?
Aidvantage offers a 6-month grace period.
What company owns Aidvantage?
Aidvantage is a subsidiary of Maximus.
What is the minimum payment for Aidvantage?
Standard Repayment Plan
- Duration: Typically 10 years (up to 30 years for Consolidation Loans).
- Repayment: Fixed monthly payments.
- Minimum Payment: $50 per month.
- Monthly payment is determined by the total loan balance.
- Graduated Repayment Plan
- Duration: Typically 10 years (up to 30 years for Consolidation Loans).
- Repayment: Starts with lower payments that gradually increase.
- Payment Increase: Payments generally rise every 2 years.
- Extended Repayment Plan
- Duration: Up to 25 years.
- Repayment: Offers a longer period to repay loans.
What payment methods are accepted by Aidvantage?
- Online: Through your Aidvantage account.
- Autopay: Automatic deductions from your bank account on the due date.
- Phone: Call (800) 722-1300.
- Mail:
Address:
Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450
Is Aidvantage a private student loan?
No, Advantage is a federal student loan servicer.
How do I file a complaint with Aidvantage?
Be sure to document all of your complaints and any communication while working to resolve the issue.
Step 1:
Start by submitting a complaint through the customer service system. If the issue persists, move on to the next steps.
Step 2:
- Use the Federal Student Aid Feedback System.
- Contact your state attorney general’s office.
- Reach out to your state consumer protection office.
- Get in touch with your congressional representative.
Step 3:
If the issue is still unresolved, you may contact the Federal Student Aid Ombudsman Group as a last resort.
- Phone: (877) 557-2575
- Mail:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
How do I find my Aidvantage student loan account number?
You can find your 10-digit account number on any Aidvantage correspondence (such as your monthly statement) or on the profile page of your online account.
How to get professional help with your Aidvantage problem
If you need help with Aidvantage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.