My Fitbit Charge 2 cracked in the night! I want a refund

Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her? Read more “My Fitbit Charge 2 cracked in the night! I want a refund”

Is there any way out of my travel club trouble?

Taksin Chung and her family had a great vacation at the Grand Palladium Resort and Spa in Jamaica. So how did she end up in almost $9,000 worth of travel club trouble? Read more “Is there any way out of my travel club trouble?”

A hotel billing error ends in a lost chargeback. What happened?

Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.

But with all the evidence on her side, how did she lose? Read more “A hotel billing error ends in a lost chargeback. What happened?”

A Priceline error left them at the airport with no tickets. What happened?

Nikolay Lesko’s credit card statement didn’t make sense. It showed charges from Priceline for four air tickets. But he had only booked two tickets, for himself and his wife. Then the airline voided both tickets, forcing the Leskos to pay for two new tickets. Lesko filed a chargeback dispute for two of the ticket charges, which he lost. And nobody could tell him what had caused the Priceline error. Read more “A Priceline error left them at the airport with no tickets. What happened?”

This is what happens when an accessible cruise is not!

What would you do if you required and booked a wheelchair accessible cruise but once onboard, found out it wasn’t? That is the terrible dilemma in which Russell Lash recently found himself. Read more “This is what happens when an accessible cruise is not!”