United Airlines gets it dead wrong (but it’s still right)
Margaret Sheppard and her husband, Don, were loyal United Airlines customers. They flew United whenever they could.
Case Dismissed
These case dismissed articles are cautionary tales from the Elliott Advocacy files. Although we could not resolve these cases, there are valuable lessons contained here.
The American way of following European consumer protection laws
If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.
Oops, wrong hitch!
Jim Langford’s appointment with U-Haul went off without a hitch. Jim ask them to install a gooseneck hitch on his 2015 Ford F-350.
Furious at United because she missed her best friend’s funeral
They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.
He had the promise in writing, but it didn’t matter
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration
Well, why didn’t you just say so, Aer Lingus?
Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.
“Nothing more I can do at this point”
Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.
Do I really have to pay $623 for these “scratches” on my rental Beemer?
Nicholas MacIlvaine’s problem with his rental BMW 3 Series is common. Unfortunately, the resolution is even more common.
Should I be writing about the Lush customer who fell off the IT wagon?
Lush Fresh Handmade Cosmetics, not only reversed her phantom purchases, but threw in a $200 gift certificate.
Why won’t InterContinental Hotels honor its “best” price guarantee?
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.