Revelex pays $12,500 after Florida accuses it of “aiding and abetting” Prime Travel Protection

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By Christopher Elliott

Remember Revelex, the Boca Raton, Fla.-based online booking company whose name came up a time or two during the Palm Coast Travel episode earlier this year?

Palm Coast Travel, you’ll recall, was fined $2,500 for selling unlicensed travel insurance through a company called Prime Travel Protection. Some observers alleged a connection between Revelex, Palm Coast Travel and Prime Travel Protection, although a link was never proven.

Well, this afternoon, a source with the state of Florida sent me a settlement agreement (PDF) that suggests there may have been a link between Revelex and Prime Travel Protection.

Florida’s Department of Financial Services has alleged that Revelex “aided and abetted an unauthorized insurer and illegally shared commissions.” It does not say who the commissions were illegally shared with. (Related: Palm Cost travel fined $2,500 and placed on probation for selling unauthorized travel insurance.)

Restrictions on commission sharing

Revelex denied the allegations. But to avoid litigation, it agreed to a consent order that includes a $12,500 bill for “investigative costs” and to cease and desist “sharing commissions with, or receiving commissions from, any person licensed as, or required to be licensed as an insurer, an insurance agency or an insurance agency, including but not limited to a travel insurance agent or travel insurance agency.” (Related: Palm Cost Travel sues a customer – and me.)

The Revelex bill for investigative costs is the largest in the Prime Travel Protection case. Other travel agencies have been fined between $2,500 and $5,000. They were ordered to compensate customers for any damages suffered as a result of buying an unlicensed insurance product. (Here’s how to find the best travel insurance.)

The agreement with Florida also stipulates that before allowing an insurer to advertise or sell its product in or from Florida through its platform, it will ensure that the company is authorized to sell insurance in Florida.

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter. He is based in São Paulo.

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