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Elliott Report

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FLORIDA

Carolyn Allen's home in Saint Cloud, Fla., faced unexpected issues when the seals on her hurricane-resistant window blinds started melting and the door handles began to corrode. Despite multiple calls and emails to FAS Windows & Doors, only some handles were replaced, leaving the rest back-ordered for over a year. Carolyn's polite persistence yielded no response until she sought help from a consumer advocacy team. With their intervention, FAS Windows & Doors finally replaced the remaining door handles, highlighting the importance of persistence and the challenges of dealing with warranty issues and unique hardware replacements.

Help! The seals on my window blinds are melting

August 31, 2024August 9, 2024 by Christopher Elliott

Carolyn Allen’s window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it take?

Categories Problem Solved
Gerry Bauer had high hopes for an easy refund process with Vrbo, but will he be left empty-handed for his canceled vacation home reservation?

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

January 19, 2024March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Remember Revelex, the Boca Raton, Fla.-based online booking company whose name came up a time or two during the Palm Coast Travel episode?

Revelex pays $12,500 after Florida accuses it of “aiding and abetting” Prime Travel Protection

January 19, 2024October 11, 2010 by Christopher Elliott

… Read more

Categories Commentary
Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance.

Palm Coast Travel fined $2,500 and placed on probation for selling unauthorized travel insurance

January 19, 2024March 10, 2010 by Christopher Elliott

Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance, while at the same time trying to sue one of its own customers and me into silence, has quietly negotiated a settlement with insurance regulators.

Categories Commentary
Florida's Department of Financial Services is investigating the activities of Palm Coast Travel according to Public Records Act.

What was Palm Coast Travel doing with its Access America policies?

January 19, 2024February 17, 2010 by Christopher Elliott

Florida’s Department of Financial Services is in the early stages of a far-reaching investigation into the activities of Palm Coast Travel and its affiliated companies, according to documents released this week under the state’s Public Records Act.

Categories Commentary

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