Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
When travel companies sell their mailings lists, junk mail becomes an unwanted souvenir
When Diana Lee Craig cast off on the Oceania Riviera’s 10-day Eastern Caribbean cruise, there were no surprises. The ship left Miami as scheduled, stopping in San Juan, St. John, Punta Cana and Nassau, before returning to Florida.
Why you’re the journalist of the year
The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else. Actually, it is.
Which presidential candidate will be better for consumers?
Here’s a safe topic for Saturday morning: With only a few days before the presidential election, how do the candidates feel about you, the American consumer?
Let’s ban emotional-support animals from the skies
Is it time to ground emotional-support animals for good?
These travel hacks just don’t work (so don’t even try)
Philip Pragados thought he’d discovered a perfect travel hack: sharing his TSA PreCheck number, also called a “Known Traveler Number,” with a friend.
Why you’re stealing from your travel company
When you think of stealing from a travel company, swiping a towel or bathrobe from a hotel probably comes to mind.
How one “disappointed” Dish customer fixed his own problem (and you can, too)
I’ve always said the best cases are the ones where consumers fix their problem themselves, and that’s especially true for Jeff Smith.
If they resell my room, why can’t I get a refund?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.