Airlines are trying to be nice. Did you notice?
On a recent flight from Los Angeles to Newark, Caleb Ellis saw something striking: a flight attendant being nice to a passenger. Really nice.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
How to win in court without overpaying
Justice can be expensive.
How expensive? A 2013 study by the National Center for State Courts suggests it’s unaffordable for most of us. Even a simple automobile case can exceed $100,000 per side if the case goes to trial.
The truth about the Department of Homeland Security’s new journalist database
The Fourth Estate is freaking out about the Department of Homeland Security’s new journalist database. But before you dismiss this as an inside baseball story, let’s consider the effect of keeping tabs on people like me will have on the news you get.
This check scam could happen to anyone. Don’t let it be you
Technically, the check scam Pamela Kelley fell for is a business-to-business issue. But it’s so awful, and has so many applications in the real world, that I had to write something about it — and perhaps even advocate her case.
Are you allowed to take pictures on planes? Yes and no
Are you allowed to take pictures on planes? Yes and no.
On a recent American Airlines flight from Santiago, Chile, to Dallas, Natalie Root had a front-row seat for an unpleasant confrontation. The aircraft she boarded happened to be a new Boeing Dreamliner, and her friend, an aviation buff, wanted to snap a few pictures of the plane’s interior as it taxied down the runway. Big mistake.
Free stays, new friends: What’s not to love about home exchanges?
Home exchanges may be the oldest trend in lodging. Older, even, than the modern hotel. They’re also the newest thing, to hear some travelers talk about it.
You need to know these legal concepts now
Attention consumers: You need to know these legal concepts. But you probably don’t.
Consumers don’t always understand the law — and that can hurt them.
Never use these five cringeworthy phrases when you ask for help
Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for assistance? If you have to ask, the answer is probably “yes.”
No Expedia refund after his neighbor’s sudden death. Is this fair?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
What to do if you get into legal trouble abroad
Oh, the legal trouble Americans get themselves into when they’re abroad.
But there are ways to stay out of trouble, and steps you can take to help yourself if you should fall into it.