Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Ridiculous or not? Mandatory housekeeping fees are just around the corner

January 20, 2024March 9, 2011 by Christopher Elliott

To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas.

Is this enough compensation? A broken toilet, a busted shower — and you’re offering a voucher?

January 20, 2024March 8, 2011 by Christopher Elliott

t was Alicia and Dean Winicks’ first cruise — a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.

This is not a travel blog, it’s a …

January 20, 2024March 6, 2011 by Christopher Elliott

Let me start by saying this isn’t my site, even though it bears my name. It’s yours.

Are we traveling in a police state?

January 24, 2024March 6, 2011 by Christopher Elliott

As she waited for her flight from Seattle-Tacoma International Airport to Medford, Ore., last month, Linda Morrison noticed something unusual in the waiting area.

Can things get any worse for the TSA?

January 20, 2024March 5, 2011 by Christopher Elliott

To say the TSA just had a bad week would be a lot like saying Muammar Gaddafi is dealing with a little opposition in Libya.

Four stars for that resort? Says who?

January 20, 2024March 4, 2011 by Christopher Elliott

The hotel Valerie Acosta booked through Hotwire.com isn’t what she expected. The site claims it’s a four-star resort, but the reviews say otherwise. How about a refund?

Weekend survey: Should peanuts be banned from planes?

January 20, 2024March 4, 2011 by Christopher Elliott

What would you do? My airline owes me €600 but all I’m getting is excuses

January 20, 2024March 3, 2011 by Christopher Elliott

Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

Ridiculous or not? Allegiant proposes new airfare that changes before the date of travel

January 20, 2024February 28, 2011 by Christopher Elliott

If you’ve ever asked yourself, “What will they think of next?” then here’s one possible answer: How about an airline ticket price that rises or falls with the price of fuel?

The Travel Troubleshooter: No refund for my Colorado condo?

January 20, 2024February 25, 2011 by Christopher Elliott

May Tong reserves a condo in Winter Park, Colo., but calls off her vacation about a month before her arrival. The cancellation policy seems to allow for a refund, under certain conditions. But have those conditions been met? Maybe.