The American way to handle a mechanical delay — or not
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
Christopher Elliott
Maybe the price guarantee isn’t all-inclusive?
When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?
What would you do? Where’s my $7,369 refund for a canceled flight?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
No, your airline ticket isn’t transferrable, and here’s why
Why can’t you change the name on your airline ticket?
Is this enough compensation? A mechanical flight delay, an automatic mileage credit
What does your airline owe you when your flight is delayed?
Can this trip be saved? Flight attendant spills boiling water on my hand
Tea time didn’t go as planned for Star Rivera.
Do people who leave their brains at home deserve to be ripped off?
We’re very lucky. The devastating earthquake that struck Japan last week caused only minor damage here in the States
“I cried through the whole experience”
You were right.
How to survive a tsunami in your hotel
No one expects to get whacked by a tsunami on their vacation. I certainly didn’t when I checked into the Grand Wailea Resort in Maui on Wednesday night.
What would you do? Billed for car rental damage, and then re-billed
I was about to move Don and Carri Schoeller’s car rental case into the “solved” file when I got the following email from them: