Help, Delta Vacations has me in a holding pattern!
Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she’s had nothing but trouble.
Christopher Elliott
Can this trip be saved? Cheated by half a star on my New Orleans hotel
Half a star may not sound like much to the average hotel guest, particularly when there are no nationally-recognized hotel rating standards in the United States. But it means the world to Sandi Tanner, who is planning her 20th wedding anniversary in New Orleans.
Business bans TSA agents – will more follow?
KC McLawson works for a cafe near Seattle-Tacoma International Airport, and since the body-scan and patdown controversy last November, she says her boss has taken extraordinary measures to ensure the TSA knows of his displeasure.
Can I redo my Disney vacation, please?
Pamela Metcalf Kunelis and her husband miss their Disney vacation because of a misunderstanding. Her airline will allow her to redo the vacation, but Disney wants $500 for new hotel rooms, and it refuses to make an exception. Should it?
Can this trip be saved? Stuck with a $2,430 bill at the Copacabana Palace Hotel and Spa
The Copacabana Palace Hotel and Spa has a reputation as one of the finest resorts in the southern hemisphere. Fred Astaire and Ginger Rogers danced through its Art Deco halls and the Rolling Stones tuned up in its grand salon before their concert on the beach, according to the hotel.
Are you traveling more after the TSA’s unpopular scandowns?
Compelling journalism connects dots, telling a story by revealing a bigger picture. But what happens when you connect the wrong dots?
Liar, liar! 28 percent of hotel guests admit they stretched the truth for a discount
If you’ve ever fudged a few facts to get a hotel discount, you’re not alone. Almost 3 in 10 hotel guests admit they stretched the truth to save a few bucks, according to a new survey.
Snared by the Mexican insurance scam
Gordon Houston is offered a $9.80-a-day rate for a rental car in Mexico. But an agent refuses to rent the car to him without insurance, which more than doubles the price of the vehicle. Now neither his agent, nor the rental company, will refund the difference. Is he stuck with the bill?
What would you do? No refund for a canceled Air Baltic flight
irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.
Is this enough compensation? They canceled my Egypt tour, but all I get is a credit?
When an airline cancels a flight, you’re entitled to a refund. When a hotel turns you away, you get your money back. Same thing when your cruise is canceled or your car rental company doesn’t have the vehicle for which you prepaid.