Scooters and e-bikes are a menace to travelers. Here’s how to handle them.
Sarah Morris used to love riding an e-scooter. Until her accident.
Christopher Elliott
How to find a safe neighborhood for your next vacation rental
When Ashley Hampton traveled to New Orleans recently, she worried about security.
I don’t have a working computer. Why won’t Best Buy help me?
When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?
Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!
When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?
Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?
If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.
These are the things you do on a plane that you’ll really regret
What do you regret doing on a plane? Chances are it involves a drink.
Are the world’s most sustainable cities worth visiting?
It’s no secret that the world’s most sustainable cities think their forward-looking views on the environment will attract more visitors. But what’s less known is whether being green makes them worth a visit.
Ticket trouble: Did StubHub score an “own goal” on this purchase?
Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to frustration when he discovers the seats do not exist.
A “small scratch” on my Enterprise rental — and now a $1,800 bill. Do I have to pay?
Eric Weiman rents a car from Enterprise in Germany. He is later accused of damaging the car. When he disputes the charges, Enterprise threatens legal action. Can he get them to drop the claim?
Aer Lingus Switched my aircraft. Am I entitled to a refund?
Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.