Are new airline fees anti-family?
If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.
Christopher Elliott
Nothing says “I’m sorry” like airline miles
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Budget threatens customer with lawsuit, garnishment after he questions damage claim
Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top — and I assure you, it wasn’t — let me introduce you to Jonathan Kiluk.
The mystery of Oyster Bay’s energy fee deepens
Last month, I reported on the possible re-emergence of energy fees in the hotel industry. Today, I have some good news for you — and an update from the hotel that allegedly charged the fee to one guest.
Vampire bugs ruined my honeymoon
Rachel Meredith’s account of her honeymoon reads like a script from a National Lampoon’s Vacation movie — minus the funny.
Help! Airline broke my wheelchair and ruined Hawaii vacation
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.
“Meltdowns” the TSA forgot to mention
John Mica is sounding the alarm bells about “another TSA meltdown.” In a vaguely worded press release issued late Friday, the Florida congressman, who chairs the committee that oversees the airport screeners, warned of a “dramatic meltdown of TSA operations” at an unnamed Florida airport.
Pet policy spat reveals fliers’ distrust of airlines
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.
The strange case of the dog bite and the $2,305 hotel bill
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
His SeaWorld vacation is sunk — where’s his refund?
If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.