Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

If you don't like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.

“When I walked into the room everything was covered with bugs”

August 31, 2024March 27, 2012 by Christopher Elliott

If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.

Their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.

Do I deserve a refund for a “minor” problem on my river cruise?

January 22, 2024March 26, 2012 by Christopher Elliott

Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.

One of the TSA Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately.

TSA body scanners’ apparent flaw raises airport security concerns

January 22, 2024March 25, 2012 by Christopher Elliott

One of the Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately, and the resulting dust-up is calling into question the effectiveness — and the cost-effectiveness — of post-9/11 airport screening.