What TSA’s iPad theft problem means for your next flight
TSA agents seem to have a thing for iPads.
Christopher Elliott
What should I do about this $50 phone bill?
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
Looks like United may not be a lost cause after all
For the better part of the last year, I’ve thought United Airlines was a lost cause.
An early termination fee — and now, a collection agency
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
A legitimate complaint wrapped inside a frivolous one — should I let this case go?
I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
Charged an extra $400 for a vacation I can’t take
Ruth Hartmann has to cancel her yoga retreat to Costa Rica after she lands in the hospital. Why is her resort asking her to pay an extra $400 for a vacation she can’t take?
Sorry, your travel insurance doesn’t cover mother-in-law’s death
It’s been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric’s looked like a slam-dunk
There’s a funny smell coming from my new La-Z-Boy sofa — can I get a refund?
Vicki Olszewski’s new La-Z-Boy sofa smells. She wants a refund, but the company is balking. Can this furniture purchase be saved?
Has the TSA become its own worst enemy?
You don’t have to read the 59-page congressional report on the Transportation Security Administration’s shortcomings, released on the 11th anniversary of 9/11, to conclude the agency has “become its own worst enemy.”