Was this Grand Canyon vacation rental a grand scam?
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.
Christopher Elliott
Are fees for carry-on luggage just the beginning?
Since Allegiant Air’s decision to start charging passengers for carry-on luggage last week, you’d think that everything needed to be said about this outrageous new fee had already been said.
Yuck! Carnival served me dinner with a side order of chewing gum
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.
Double-booked because at this age I tend to forget things
Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.
Where do TSA agents learn their bad manners?
If you’ve ever been browbeaten, barked at or belittled by a TSA agent — and let’s be honest, who among us hasn’t? — then you’ve got a friend in Sen. Harry Reid (D.-Nev.).
Airlines claim passengers are overtaxed — but are they?
To say that air travelers spend as much time complaining about fees and surcharges as they do flying might not be much of an exaggeration. And now the airline industry wants you to add another complaint to that list: taxes.
Why is my hotel dragging its feet on a refund?
Although Anthony Braxton cancels his hotel more than 24 hours before he checks in, the property charges a one-night penalty, anyway. Can’t Hotels.com help him get a refund?
Lied to, overcharged and almost abandoned by Spirit Airlines
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Who’s really to blame for these absurd luggage rules?
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
Did Delta go the extra mile for me?
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.