It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame it on that distant tornado. Flight canceled? It’s the hurricane’s fault, even though it’s hundreds of miles away. A big repair bill for your rental car? Thank last week’s hailstorm.
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?
When Rogers Cable removes two of Ed Kurys’s favorite channels from his cable package, he believes the company is violating his contract. But is it?
Here’s a familiar come-on: If you have an intractable problem with a business, you can “utilize our years of experience fighting fraud” to get a fast refund.
All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.
The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.
No two ways about it: The travel industry loves fees. Airlines in particular.
When Ed Probst tries to redeem an 11-year-old gift certificate, the company stonewalls him. How do you get a business to honor a debt from 2001?
I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.
