Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Nissan dealership won’t honor its warranty on my used car

April 13, 2024July 25, 2013 by Christopher Elliott

Reed Scott buys a lemon from a Nissan dealership. Now it won’t cover the repairs for the malfunctioning car. Can it do that?

Don’t be fooled by fake electronics: 5 tips

January 23, 2024July 24, 2013 by Christopher Elliott

Ever had a “duh!” moment that you regretted for years to come?

A scratch on my rental car — and now, a bill from a collection agency

January 23, 2024July 23, 2013 by Christopher Elliott

Here we go again.

Here are a few insider tips for finding what you lost this summer

January 23, 2024July 21, 2013 by Christopher Elliott

Don’t lose it this summer. At least not the way Jennifer and Pat Mangold did when they stayed in the Florida Keys last August.

Why merging American Airlines with US Airways is a terrible idea

May 24, 2024July 20, 2013 by Christopher Elliott

Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.

Hyatt charged me for my canceled hotel room and now I’m stuck

January 23, 2024July 19, 2013 by Christopher Elliott

Fallon Speaker cancels a hotel room she doesn’t need at a job fair, but the cancellation doesn’t go through, and now she’s stuck in New York. Can this trip be saved?

Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G

June 16, 2024July 19, 2013 by Christopher Elliott

How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.

Help! My Facebook account’s been hacked

January 23, 2024July 18, 2013 by Christopher Elliott

Jan Walker’s friends are getting emails from someone else pretending to be her. Now Facebook has gone into radio silence and won’t help her shut down the impostor account. How do you get rid of your evil online twin?

A few secrets about asking you probably don’t know

January 23, 2024July 17, 2013 by Christopher Elliott

Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.

Hey NCL, you call that a kids’ cruise?

January 23, 2024July 16, 2013 by Christopher Elliott

I’ve been on the fence about this case for weeks, following the back and forth between this unhappy customer and a cruise line. The reason for my indecision? Two years ago, I took virtually the same Norwegian cruise as Joseph Cilento, and my family and I had a dramatically different experience than he did. But things change.

Christopher Elliott

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