Is this Priceline “missing button” case a lost cause?
Brook Demmerle’s problem is not uncommon, but it’s usually unsolvable.
Christopher Elliott
Will a new law force cruise lines to better report onboard crime?
The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.
It’s time to ban the hotel minibar once and for all
If shelling out $10 for a small bag of M&Ms makes you feel a little scammed, then you’ll love the hotel industry’s latest trend: closing its in-room minibars.
I canceled my vacation rental, but they’re keeping my deposit
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?
Maybe DirecTV let this Genie out of the bottle too soon
Steve Lipscomb upgrades to a DirecTV Genie set-top box. But it doesn’t work right, and now the company won’t let him out of his contract or allow him to downgrade to his old box. What now?
5 summer travel scams no one warned you about — but should have
Watch your wallet while you’re on vacation.
Lufthansa stranded my 16-year-old son in Detroit
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
Time to get real about real-time airfares
Sue Marcus was looking for a flight from Washington to Tulsa. Instead, she found trouble.
Do hotels lie about being “family friendly”?
Somewhere between a booster stool at the check-in desk and a DJ spouting profanities at the kids’ pool lies the definition of a “family-friendly” resort. No one seems to agree. Maybe it’s time we did.
That’s not the ticket credit you promised me
After a canceled flight, a merged airline and crossed wires with Expedia, Anoop Ramaswamy is the proud owner of a worthless airline ticket. Now what?