Help! I paid $575 for a useless resume — what now?
Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to a consumer advocate for help.
Christopher Elliott
Stranded in Buenos Aires: How a FlightHub booking error forced a family to pay twice for their tickets
Emily Day’s family vacation nearly collapses when FlightHub’s system assigns random passport numbers to their tickets, forcing them to buy new flights. Why won’t the airline refund the tickets they couldn’t use?
An outlet burned out in my Vrbo — why are they charging me an extra $1,000?
Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
In Kota Kinabalu, a fragile balance between sustainability and tourism
Kota Kinabalu is the kind of place that seems straight out of your imagination. Not far from the capital of the Malaysian state of Sabah, you can find proboscis monkeys swinging through ancient rainforests and giant clams the size of coffee tables lurking beneath turquoise waters.
Sears didn’t install my washer. Why won’t it refund the labor charges?
Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?
Help! I canceled my trip, but my travel insurance won’t pay my claim
When Amy Sparks’ father-in-law passes away, she cancels a planned tour of Utah and files a claim with Tin Leg, her travel insurance company. But the company denies her claim. Is she going to lose the $4,098 she paid?
Hey StubHub, these Taylor Swift tickets are for the wrong date!
Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert. StubHub delivered the tickets — for the wrong date.Now Gil wants StubHub to cover the $6,784 she had to pay to get into the show.
Don’t let your airline rights fly away. Here’s how to protect them
You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at all.
What’s the most dangerous thing at the airport?
An airport can be a dangerous place.
Just ask Brandon Barron, who recently flew from Charlotte to Orlando with his wife, four young kids and his mother, who has Alzheimer’s.