A downgrade from business class to economy on SATA Air, but no refund
SATA Airlines downgrades Lawrence Hughes from business class to economy class on a flight from Porto, Portugal, to Boston. A representative promises a refund. Where is it?
Christopher Elliott
How to avoid a bad vacation start
Of all the bad vacation starts, it’s almost impossible to pick the worst. But here’s a contender.
Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
A Southwest schedule change that I didn’t want — do I have to pay for it?
When Tracy Rubin tried to check in online for her 4 p.m. flight from Boston to Chicago, she discovered she was going nowhere. A Southwest schedule change meant she’d need to depart at 2 p.m., a flight she didn’t want.
Is the clutch failure on my rental car my fault?
Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
Why can’t JustFly.com just fix my ticket to Australia?
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
Maybe that Bluesmart luggage purchase wasn’t so smart after all
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
You’ll never believe what Turkish Airlines did with this refund request
After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?
United Airlines holds plane so passenger can say goodbye to his dying mother
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
Why is it so hard to get the airline seat assignment you want?
Here’s a question that’s crossed every airline passenger’s mind at least once: Why is it so hard to get the airline seat assignment you want?
Beth Shadur wants to know. She doesn’t like the aisle seat. So when she flew from Chicago to New York recently, her husband, an elite-level frequent flier, tried to find her a window seat.