If your flight is canceled, is your airline obligated to get you to your destination?
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
Christopher Elliott
What insiders really think about airline customer service
What if an airline manager materialized at the gate after your next flight? And not just any supervisor, but the one in charge of airline customer service?
What would you say?
The next airline IT outage could happen at any time — are you prepared?
For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen.
He should know. As the author of “Humans vs Computers,” a book about ordinary people caught between wrong assumptions and computer bugs, he’s had a front-row seat to several recent technological meltdowns. And as a software expert, who is based in London, he also understands how fragile and error-prone the airline industry’s current technology infrastructure has become.
Time to buy? Here’s what the salespeople won’t tell you
When it’s time to buy something, there’s at least one thing standing between you and your purchase: a salesperson. And that’s especially true when you’re in the market for something expensive, like an appliance, car or TV.
I did not pay to hear drunks on the plane!
On her recent American Airlines flight, Patricia Simon was forced to endure the antics of a crowd of drunks on the plane. Now she wants to know if she can get a refund.
I know what American Airlines will say if I bring Simon’s case to it.
No.
If I move, do I still have to pay an early termination fee?
Marah Henning’s father has to move, and that’s a problem. Just a few months ago, he ordered new Internet service. Now he’s stuck with a $300 fee he must pay.
Another surge in consumer complaints for February
February saw yet another surge in consumer complaints, with American Airlines, United Airlines and Expedia leading.
Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?
Oceania hands Murray Cohen a bill for $5,929 after he’s hospitalized on a Mediterranean cruise. Why is his travel insurance company dragging its feet on his claim?
Help! Right after I bought Carmel Kitchen gift cards, the restaurant closed
Shortly after Etta Lazarus buys $381 in Carmel Kitchen gift card credit, the restaurant closes. The chain won’t refund her money. Is she stuck with a useless piece of plastic?
What’s with all of these tolls on my car rental bill?
After he returns his Budget rental in New York, Jamal Alqiwani gets a shocker: a $729 bill for car rental tolls he’s already paid. Should he have to pay twice?