Hey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Christopher Elliott
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Adapt, or your next vacation could go down in flames
If you don’t adapt, your next vacation could go down in flames. I mean that literally.
But also, figuratively. I had a rental home lined up for next month, and it fell through dramatically last week. After a month of exploring South Dakota, we were about to become homeless.
The Microsoft solution? Ignore the customer
Like other tech companies, Microsoft loves providing “solutions” to its customers. The one it offered Andy Smith was a solution in name only.
This is what an advocacy site for grown-ups looks like
If you want to know what an advocacy site for grown-ups looks like, you’ve come to the right place.
For example, have you checked out our comments recently? I just did. They were thoughtful, helpful, and respectful. I kept looking, and it occurred to me that comments aren’t the only thing that have changed. The site is different.
Different, as in better.
Please fix the name on my baby’s airline ticket, Expedia
When Expedia truncates her daughter’s name on an airline ticket, Melissa Cassill’s Greece vacation is in jeopardy. Will she be able to fly with her baby?
Want to avoid vacation rental surprises? Read this
When it comes to vacation rentals, there are surprises — and there are surprises.
LabCorp lost her blood. Why didn’t it lose the bill?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Hey NordicTrack, where’s the treadmill I ordered?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Here’s how to make a simple UPS refund problem complicated
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.