Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Barry McGee found the perfect car gadget for his next road trip -- and just in time.

These car gadgets will help you easily get organized

January 29, 2024December 19, 2018 by Christopher Elliott

Ever wonder about all those car gadgets cluttering your ride?

Barry McGee found the perfect car gadget for his next road trip — and just in time.

Can you be banned from your airlines social media account?That’s not a hypothetical question for Kate Sawma, who was recently blocked by Frontier Airlines.

Is it possible to be banned from your airline’s social media account?

January 29, 2024December 17, 2018 by Christopher Elliott

Can you be banned from your airlines social media account?

That’s not a hypothetical question for Kate Sawma, who was recently blocked on social media by Frontier Airlines during a customer service dispute.

Does your child need a college concierge? Possibly. Read on to find out. Kevin Prieto recently found out how important one can be,

This is how your child can find a college concierge

January 29, 2024December 16, 2018 by Christopher Elliott

It seemed like an impossible task for Kevin Prieto, a senior at New Mexico State University: plan a graduation trip to southeast Asia for himself and two of his friends during finals week. Wouldn’t it be nice if there were a college concierge?

Before you go on vacation, maybe you should ask yourself a legal travel question or two. I'm not just talking about your passport or visa paperwork.

Legal travel questions every family should answer before their departure

January 29, 2024December 15, 2018 by Christopher Elliott

Before you go on vacation, maybe you should ask yourself a legal travel question or two.

I’m not just talking about your passport or visa paperwork. A legal travel question could be something as simple as whether or not you’re allowed to pack a radar detector.

What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It's been more than three months, and there's no sign of them.

Her Tidewater Workshop order is missing. What happened to it?

January 29, 2024December 15, 2018 by Christopher Elliott

What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.

When Maureen Cosentino flies from Dublin to Chicago, Aer Lingus takes away one of her paid for extra seats. Then it gives her a ticket credit she can't use.

This ticket credit is worthless! Can you help me?

January 29, 2024December 14, 2018 by Christopher Elliott

When Maureen Cosentino flies from Dublin to Chicago, the airline removes one of her much-needed extra seats. In return, it refunds the seat, gives her a ticket credit she can’t use and an apology. But is that enough?

When Cristal Flores' Frigidaire refrigerator catches fire, she contacts the company to help her clean up the mess. When it won't help her, she contacts me.

My Frigidaire is on fire! Why won’t they clean up this mess?

January 29, 2024December 13, 2018 by Christopher Elliott

When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.

The end of Sears is turning into a real customer service disaster. Sears' problems are piling up faster than I can answer them.

This is why Sears’ problems are a customer service disaster

January 17, 2025December 13, 2018 by Christopher Elliott

The end of Sears is a customer service disaster. Sears’ problems are piling up faster than I can answer them as the once-dominant retailer heads toward a possible liquidation.

Every major airline has a 24-hour cancellation policy, but how to interpret those rules is less clear. At least that's what Yujeong Kim recently discovered.

What happened to the 24-hour cancellation policy, Expedia?

January 29, 2024December 11, 2018 by Christopher Elliott

Every major airline has a 24-hour cancellation policy, but how to interpret those rules is not always clear. At least that’s what Yujeong Kim discovered when she found an extra charge from Expedia for an airline ticket — a charge the online agency insisted was “temporary.”

My best holiday travel advice? Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather.

Here’s my very best holiday travel advice

November 2, 2024December 10, 2018 by Christopher Elliott

Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather. If you’ve read that obvious holiday travel advice once, you’ve probably read it a hundred times

Christopher Elliott

Don't Miss a Story!