Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Jim McClenathan found a better deal for his upcoming fishing adventure with his buddies. So he canceled. Now he's fishing for his trip refund. Can we help?

Is this fishing trip refund dead in the water?

Jim McClenathan was looking forward to a fishing trip to Montana this summer with a group of friends. But then the men found a better deal and asked for a refund. Even though the fishing lodge promised to quickly return the money, the checks haven’t arrived yet.

Is this fishing trip refund dead in the water?

Edd Vinci has an expensive Ritz-Carlton problem. He canceled his reservation within the allowable time. So where is that refund?

Help! I want this $261 Ritz-Carlton problem to disappear.

A day isn’t 24 hours. More like 41 hours, as Edd Vinci discovered when he had a Ritz-Carlton problem involving a cancellation and Expedia.

Some hotels allow you to cancel a reservation up to 24 hours before your arrival without penalty. So Vinci, who had booked a night at the Ritz-Carlton Dove Mountain in Tucson, believed he had plenty of time when he canceled his stay a full 41 hours before his arrival.

He was wrong.

If you can answer "yes" to the eternal question, "Are we there yet?" then you probably need a survival manual for the first day of vacation.

How to survive the first day of your vacation

If you can answer “yes” to the eternal question, “Are we there yet?” then you probably need a survival manual for the first day of vacation. The 24 hours after you arrive are among the busiest and most stressful — the unpacking and settling in, the arguing, and the inevitable chaos.

At first, Beverly Parker's Greyhound bus problem looked like a slam dunk case. Valuables had gone missing from her checked bags. But then I kept reading.

This Greyhound bus problem is an expensive travel lesson

At first, Beverly Parker’s Greyhound bus problem looked like a slam dunk case. Valuables had gone missing from her checked luggage during a recent trip from Birmingham, Ala., to Albion, Mich. And Greyhound wasn’t exactly breaking a land speed record to help her. But then I read the details of her request, and a simple case suddenly became complicated. It wasn’t the $150,000 claim amount that fazed me. My computer adds a few extra characters if I don’t release the zero key fast enough. I was certain that was a typo.It was everything else.