Did Sprint break its “buyback” promise?
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?
Christopher Elliott
It’s time to tell the TSA what you really think of it — and for it to listen
Travelers love to complain about the TSA, and even though the agency assigned to protect America’s transportation systems claims to listen, most of us know better.
Smoked out of the Days Inn
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
I’m really steamed about a quilt I can’t return
SmartBargains.com won’t respond to Peter Zapalo’s request for a refund on a quilt he purchased through the site. How do you get the company to listen?
Summer road hazards your government won’t warn you about
With the frenetic summer travel season just around the corner, here’s a little warning about a road hazard you might not expect: a checkpoint staffed by Transportation Security Administration workers.
Delta Economy “Comfort” fell short — can we get a refund?
Rod and Carol Mourant recently flew from Seattle. Amid their list of complaints is one that stuck, and do they have a case?
Kicked off my cruise for getting sick
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?