Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it. But is the voucher worth anything?

When do JetBlue’s vouchers expire? Whenever it says they do

January 23, 2024April 16, 2013 by Christopher Elliott

Should I fire my travel agent? We have tried to call and email the agent several times with little or no response.

Should I fire my travel agent?

June 16, 2024April 13, 2013 by Christopher Elliott

Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?

David is seeking a warranty repair for their Whirlpool microwave that failed within a short time of purchase.

Why did this Whirlpool microwave go down the drain?

January 23, 2024April 11, 2013 by Christopher Elliott

David Eck’s Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?

Next time you fly, take a minute to look around at the airport screening area. You'll see all kinds of interesting passengers.

The five kinds of people you meet at an airport screening area

January 23, 2024April 10, 2013 by Christopher Elliott

Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers.

The Pirri's are unhappy with their cruise on the Carnival Destiny, and they're even more unhappy with how the cruise line responded.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

Nothing could have prepared them for the sophisticated and aggressive sales pitch for a Wyndham time-share that they recently endured.

Time share sales: hard sell or scam?

June 20, 2024April 7, 2013 by Christopher Elliott

After a rental process and unclear damage assessment, a couple faced a substantial bill and collection agency contact from Hertz Munich.

How can you be sure I damaged my rental car?

January 23, 2024April 6, 2013 by Christopher Elliott

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?

When an unstoppable force meets an immovable object, you get what happened to Paul and Cindy Bergeson on their trip to Mexico.

A “royal” complaint with the right resolution? Maybe not

January 23, 2024April 5, 2013 by Christopher Elliott

I have a problem with DirecTV that I'm hoping you can help me with. The building I live in has been sold and all leases have been terminated.

Help! DirecTV is charging $235 for my move

January 23, 2024April 4, 2013 by Christopher Elliott

DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?

Andy deLivron says he's no threat to aviation security. But he flies with box cutters in his checked luggage.

Why it’s time for airport screening to come full circle

January 23, 2024April 3, 2013 by Christopher Elliott

Andy deLivron says he’s no threat to aviation security. But he flies with box cutters in his checked luggage.