Hey Bravofly, what happened to my United booking?
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help.
Christopher Elliott
Here’s an important lesson about diversity and tolerance — and a surprise or two
Here’s an important lesson about diversity and tolerance that I’m sure you’ll find useful as a consumer.
Florida Blue ignored my claim — could you get them to answer me?
Alan Wolfson’s claim for post-operative equipment hasn’t been processed for almost a year. What does he have to do to get Florida Blue’s attention?
Why won’t Cardone return my calls?
When Mike Barco’s new steering unit needs to be replaced, he turns to the manufacturer for help. Why can’t he get an answer?
Consumers to businesses: Thanks for nothing!
In this season of gratitude, American consumers are feeling left out in the cold. And with good reason.
Do ethics matter in travel? Yes, and here’s why
Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry.
If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers Association.
You’re overpaying for groceries, but here’s what you can do about it now
It’s not your imagination. Your grocery bills are rising.
Maybe it’s the season. The Wednesday before the Thanksgiving holiday is historically the busiest day of the year for grocery shoppers, as Americans drop a figurative cornucopia of cash on turkey, trimmings, pie and their beverage of choice.
Then again, it could be the business.
Fixing your own flight is easier thanks to our new EU 261 FAQ
In Europe, a regulation called EU 261 protects passengers like Andrew Rapp. And although a United Airlines representative at the check-in counter said that he “might be eligible” for compensation based on the length of the delay, no promises were made. Rapp’s story is a reminder that a little self-advocacy can take you a long way, especially if you know what to ask for. (We can help with that.)
Dollar raised my rate from $105 to $431 — but why?
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.
Why it’s good to have enemies
When I complain about my critics, my father, a retired Presbyterian minister, responds with St. Luke’s words of wisdom. “Woe to you when everyone speaks well of you,” he reminds me, “for that is how their ancestors treated the false prophets.” In other words, maybe it’s good to have enemies.