What is a travel advisor and do you need one?
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
At about this time every year, radio and TV producers ask me to go on the air and dispense travel advice. They’ll ask me how to avoid the agony of holiday travel. And at about this time every year, I really want to tell them, “It’s easy: If you want to avoid all holiday travel mistakes and hassles, stay home.”
Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team.
How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.
It happened on a hot autumn afternoon as we cruised south toward Santa Rosa, Calif., on Highway 101 in a 24-foot Coachmen Leprechaun recreational vehicle.
“THUMP!” the camper went. Not like the kind of thump you make when you go over a speed bump. It was the thump of hitting something.
When Thomas Stack books a hotel room, his online agency fails to disclose an important mandatory surcharge. What happened to this Hotwire resort fee?
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund?
When Jeremy Epstein rented a Nissan Altima from Hertz in Albuquerque recently, he couldn’t believe the car rental surcharges. Those fees made the extras charged by the rest of the travel industry look like the work of amateurs.
They do. But not for much longer.
If you’re buying something online during the holidays, chances are you’ll get to a point where you’ll wonder if there’s a way to easily spot fake online reviews.
Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. So where’s the money?