Can you help me get my refund from Alaska Airlines?
After Alaska Airlines cancels Marcos Schapira’s flight, it seems to owe him a refund. But did the airline decide to keep his money — or was it his online travel agency?
Christopher Elliott
How Enterprise determines if you damaged a rental
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
Congratulations, you’ve won a free $1,000 gift card — just click here to redeem it!
If you clicked on this story for your free gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.
Where is the vacation rental refund I was promised?
After Janet Davis cancels her vacation rental, she expects a $360 refund. So why is the owner refusing to return it?
Here are the important differences between a vacation waiver and travel insurance
There are many differences between travel insurance and a vacation waiver. Christopher Benson learned about those differences in a hard way.
When Benson and his wife, Betty, planned a trip to Paris, Orbitz offered them a “vacation waiver” option that looked a lot like travel insurance. But when the Bensons tried to invoke the waiver, it didn’t work as they expected. Lufthansa would not refund their tickets from Chicago to Paris.
Do travelers deserve bad customer service?
If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just look in the mirror.
Should you get rid of your loyalty program?
Are you thinking of getting rid of your loyalty program? If so, you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program.
These are the worst airline passengers ever
Who are the worst airline passengers? Hint: It’s not babies. These are the real problem flyers (and what you can do about them).
What is the strangest thing you’ve ever seen on a flight?
What’s the weirdest thing you’ve ever seen a passenger do on a flight?
If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown.
I survived a month in the worst vacation rental ever
The vacation rental took a nice picture. There was a white picket fence, a spacious living room with modern furniture, and the location was perfect. Who knew it would be the worst vacation rental ever?
Well, I should have.